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Here are some of the most recent assisted living and nursing home reviews. Some are positive and some are negative. Please keep in mind that many negative reviews are create after the stress of losing a loved one. Negative reviews may be a better reflection of the heart-felt pain of the reviewer not the level of service at the facility.

Home Sweet Home - March 14, 2010
I love the place. I have been to 3 nursing homes for rehabilitation, and I wish I met this one first. By far the best! Great therapy, great nursing, I truly felt at home.

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Heritage Healthcare, a Nursing Home for the Working Man. - March 8, 2010
While at first glance down the majority of Heritage Healthcare's living halls, one's first impression might be that of a run down building. If you are the type of person who judges things on first impressions than this review is probably not for you. While true, it is not one of the prettiest of buildings, the staff at Heritage Healthcare is what counts makes up for anything in the way of fanciful surroundings. I have never encountered a group of more dedicated workers in my life. The patient care that my father received is more than I could of ever hoped for, considering we have had him at several facilities and the patient care was less than what I thought it should be. I know for some it is a very scary thing to have to put a loved one in a facility, but know that they will be in loving hands Heritage.

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satisfaction of service and quality of care - March 4, 2010
My Dad was moved into this facility on Feb. 3, 2010, and I am so impressed with the level of care and the helpfulness of the staff. Since the very first meeting , the office staff has been extremely helpful in helping us understand the methods of operation and paper work necessary. I can only express my genuine thanks and admiration for the staff of caregivers and their loyal dedication to each person in their care. I am equally impressed with level of cleanliness in the entire facility. Many kudos to the entire staff of this facility and many thanks for your help.

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errors - March 3, 2010
Father was admitted from ER to hospital. Medication list reviewed by nurse after transfer to hospital was a list for the WRONG PATIENT. Luckily patient's family members recognized the error; otherwise wrong medication may have been administered! At discharge, family realized that one medication was NOT administered during the 5-6 days of confinement. No explanation forthcoming.

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Keep a close eye on your loved ones care - March 1, 2010
My grandma was in this facility. She was 87, in great health, living on her own and still driving. Completely self reliant. She tripped in a parking lot and broke her pelvis. She was in the hospital for a few days. During that time, still very alert, upbeat and although in some pain, generally happy. She was then transferred to Crestwood to rehabilitate. It was to just be until she could get around again to go home. After being at Crestwood for a week or two she was seeing things, hearing things, and telling our family that she was getting yelled at for asking to be taken to the bathroom too often, that they wouldn't take her at night, saying it is night time. She said they would not clean her. My grandma went from a beautiful well groomed classy woman to a confused, dirty, unkempt woman who just didn't care, in no time at all. Because of her confusion, we were not quick enough to believe the complaints she made, thinking them due to her confusion. She died 3 weeks after being put in Crestwood. I have so many regrets. Mainly that I did not look into some of the things she said. Only recently when a family member saw a member of the Crestwood staff that was not my grandmas nurse, but really liked her and looked in on her from time to time, did we learn that the allegations she made were probably true. All it would have taken was for us to look into it. So I do not have proof of this negligence, because it is too late. I have learned some specific details of the neglect to my grandma. Don't let it happen to your loved one.

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Exceptional customer service - February 27, 2010
Independent and Assisted Living under the same roof, all-day restaurant style dining, 24/7 seasoned staff, private apartments for the more discerning client who has high expectations.

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Find a Better Place for Your Loved One - February 25, 2010
Owner Stacey Griffin made my mother's stay in her facility pure torture for me - she has a mean and nasty temper and took it out on me from the very first time I visited. She yells like a fishwife. My mother died in this facility that uses wheelchairs without leg supports because their hallway is too small. My mother was left to languish in bed until she lost all of her strength. There is no mental stimulation available at all other than TV.

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WORST NURSING HOME!!! - February 21, 2010
This facility should be on the worst list!!! Our Mother is there, and we will be removing her next week, due to lack of care (bed sores) and she tool a fall 3 months ago and received no x-rays. She has a fractured back!

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The Best Place for the Elderly - February 16, 2010
Princess Gardens is not only a place where you can feel at home but also a place where you are respected and love by who you are. Everyone who works there is more than kind and patience. The food they serve is wonderful, better than any other senior home, I would say... Beautiful place to spend the last years of your life. I had the experience of working there as a volunteer and I can assure you what I mentioned above.

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NOT GOOD - February 15, 2010
NURSING STAFF is horrible. they don't care about new residents just their favorites. Don't answer the call bells and it stinks in there. Don't put your family in here. It is a horrible place and over charges for rooms for the lack of care given.

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- February 14, 2010
They are the worst care home ever! Rick is jerk and treats you like a little kid. I'm living here right now and hated it. I try to talk to the kids in very mature matter and they accuse me of acting like kid. They don't care about your stuff and your safely. All they care about is the money! One of the clients try to attack and they did nothing about it. That's how bad it is. Even my own mother agrees with me and trying to get me out as fast as she can. Terrible! Zero Stars all the way! The only good part about the house is the food, but that's all.

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Horrible Healthcare - February 12, 2010
This place is a two time scabies infested, run down dump. Old run into the ground, no heat, very low staffing for nursing aids, poor attitudes. They lost my dad's glasses, most of his clothes and I do all his laundry. Food is substandard quality, hallways and rooms smell horrible, residents clothes are not changed for days at a time, personal hygiene is not kept up on residents, nails not cut or clean even after constantly complaining to staff. No daily help from staff to clean teeth or shave residents that are unable to handle themselves. This place is a such a mess and since was taken over is absolutely not any better than it was before. Awful, Awful, Awful !

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I would not take my dog here - February 7, 2010
My mother fell at home and had t go to this place for rehab. Although, there were some very caring nurses,CNA's and housekeepers they were few. I dropped in at many different times and saw some horrible things. There were "residents" strapped to their wheelchairs for hours without anything to drink or their "diapers" changed. 75% of the CNA's were rude to these residents and some were down right mean! I complained to the director of nursing and to the administration and was told it would be taken care of but the CNA's were still there when mother was discharged. Patients fell and were not taken to the hospital or x-rayed, NO ONE even called the doctor. One of the patients we became close to fell in her bathroom and was there for 10 minutes or more. She was not taken to the hospital and her daughter and I were lied to when she asked if her mother was x-rayed or even seen by the doctor. The patient was getting worse by the day and after 3 days she was finally taken to the ER due to her daughters insistence. She was found to have a broken pelvis, pneumonia and an impacted bowel. She has been in the hospital for over 3 weeks. There was one lady who died sitting in her wheelchair in the hallway and no one noticed until another resident saw her coloring, which as purple, and alerted the staff. All I can say i if you have any alternative go ANY WHERE ELSE !!!

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Staff Does Not Care - February 4, 2010
The entire staff is poor. You have diabetics that receive sugar in foods. You have staff that is NOT LICENSED to give injections to residents. You have residents that complain to the director and she will fuss them out for complaining & tells them they have no right to complain & if they do it again they will be served an eviction notice to leave.You have residents who are injured and families are not notified. You have residents that are over medicated by the nurse for "controlling" of the residents. You have windows that are screwed shut so that residents can not get out. There are no LEGAL safety measures taken/used in this facility such as fire drills once a month(papers are altered to look like they do). You have residents that rooms are dirty due to not being cleaned properly by cleaning staff. It stinks like urine all the time. My mother was there for almost a year & I moved her out due to the thieves that are there with no concern from management. You have residents that are not bathed or depends not changed when needed

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- February 2, 2010
This facility seems to not really pay to much attention to Patients. They seem to not give the residents what they ask for and they don't do much of keeping the patients clean and smelling good. I think that I would not really recommend this facility for your loved ones. If you really care about how they are taken care off!

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Completely Unproffessional - January 29, 2010
My Grandmother is 94 years old and was admitted into this nursing home 4 days ago... we received a call last night at 10PM saying that they had BROKE BOTH HER ANKLES!!!! This place is completely unprofessional and these nurses show no compassion once so ever for these elderly people. I do not understand how someone can work in and elderly facility and not have a heart or care for these people. These facility's should require seminars for there employee's to teach professionalism & proper care. I cant understand how these nursing homes are getting away with treating people this way.

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Not the best - January 29, 2010
My great grandmother is 93 years old. She spent several month in this facility and was treated very poorly. I was extremely shocked to see these nurses treat the patients so rudely and show no compassion at all. These nurses do not seem to care one bit about there patients. They give these poor elderly people pain medication around the clock! My great grandmother was so incoherent at one that she did not know anyone around her. I recommend these nurses be given a class in compassion and elderly care. they have no sympathy at all for these patients.

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Prescott House Transitional Care unit - January 28, 2010
My mom is currently a patient in Prescott House TCU & has been since her admission on 12/30/09 following a fall in which she fractured her left humerus. She is almost 87 y.o. and has some memory & judgment issues which require patience, cuing & repetitive instruction. The staff from the nurses, the therapists ( O.T. & P.T), the social worker, and aides have been nothing short of wonderful. I'm a registered nurse myself so I have worked in a great many settings & certainly understand the strain these care givers are under on a day to day basis. However, to a person they have been kind, patient, and very responsive to not only my mother but also to family members as well. Given the staffing and the fiscal constraints of today's health care system, I find this nothing short of a miracle as well as a pleasant surprise. My mother will soon be ready for discharge . However, I would not hesitate to utilize Prescott House again either as a TCU or as a permanent nursing home placement for my mom if that were to become a necessity. I would have given this facility a 5 star rating but did not only because I think their costs are the same as other nursing homes/TCU's in the area. Pat Coppeta BSN, R.N.

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Warning do not go to this place - January 27, 2010
First issue: My grandmother has been in a few different locations and this is the worst ever. While on a visit, my sister went out and let the nurses at the nurses station that our grandmother needed to use the bath room. They said they would send someone in. After 16=5 min of waiting, my sister helped my grandmother to the bathroom. They never did come in while my sister was visiting. Second issue: We were called on a Monday around 4:30 to be told we can come get our grandmother since her time was up. What?? No one had given us idea that she would be leaving this week. We where able to find out that medicare would only pay for one more day and then after that she would need to leave or we would have to come get her. We made arrangements to pick her up on Wed to take her to her normal location, since she was in this place for them to work on her strength. third issue: I had informed them on tues that I would be picking up my grandmother around 2:30 on wed. I thought this way they could have her and all of her stuff ready. I show up there, and besides the nurse being rude, telling me that my grandmother was not on any new meds , so they would not be sending us home with any meds or prescriptions.....I found my mother in bed in a hospital gown. Once I found the clothes she did have I found them mixed in with someone else. The clothes were not packed up, but in a laundry bag on the clothes floor. I then got my grandmother dress. I then went out to the nurse and had to ask for someone to help take her out to the car. That person had the nerve to ask if she wanted to walk out or be wheeled out. I asked "isn't it policy to wheel them out, she said yes" I said "OK then we she will be wheeled out". once I took her back to her normal assisted care location I found they they changed her meds and we did not have the new ones... It took me many phone calls and two days to get the new meds all figured out. I do not know how they are still in business.

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Beautiful building in a beautiful setting .... it's all downhill from there - January 26, 2010
This is a strikingly beautiful structure and location, the staff is extremely friendly always with a smile and greeting. If that's all your loved one needs, they might be happy here. Unfortunately that is the best they'll get at The Peaks. The level of utter incompetence demonstrated by the staff is almost unbelievable! The food is practically inedible .... burnt toast, cold eggs, leathery meat, small portions (almost a blessing!), unappetizing ..... you get the picture. I cannot believe that they would actually set a plate of this garbage down in front of someone! The cleaning and kitchen staff are extremely underpaid and it shows .... the ones who stick around at all act like they just don't care .... smiling and friendly, yes, but that's pretty much it. The transportation facilities are junk constantly in need of repair and no 4X4 vehicle in a town that sits at 7000 ft elevation with often heavy snow and poor road conditions. The nursing staff is the most incompetent and clueless I've ever experienced constantly screwing up prescriptions and, well .... I could write several pages on them alone! It breaks my heart every time I see and talk to some of the residents and hear how unhappy they are living in this place! The rent is very high especially considering the poor quality of this facility. There is ONE elevator that has to serve this entire 3 story building .... it scares me to think what would happen if there was a fire ..... evacuation would be virtually impossible! Lots of promises in the brochure are pure fiction, etc., etc. .... Unfortunately there are very few other choices for assisted living in Flagstaff. The folks who run this place should be absolutely ashamed of themselves! Oh ... they'll sure give you a friendly smile, though!

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Assessment of Care Service Quality - January 23, 2010
This facility is magnificent! It's like a good son or daughter from Asian culture and origin. It takes care of your old adapting them not only as your good parent, brother or sister, but as if it were their own very close of kin. Once your kin is in this home, they are absolutely at home, their smiles and exchanges from people around are just so genuine drawn from the heart, with love and affection, with care and tenderness. Be at peace, be at home.....there's nothing more I can say, but this is it what you have been looking for...

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My Poorly Treated Father-in-law - January 22, 2010
One year ago while my father-in-law was a patient there, he had 2 very bad falls. One on Labor Day, 2008 when we came into the facility and passed the Nurses Station he was quite upset and knew that I, being an RN and he said " I've been rolling around on the floor all morning. I fell out of bed and was screaming and I know you (myself) are the only one that believes me". I asked if I could check his skin and head where I found 2 large eggs, a skin tear on his arm and a huge bruise on his leg. I went back up to the floor and asked for the charge RN and her name and License # which she refused. I told her we did not get any call, no neuro signs had been done, no doc called regarding his fall.The bed had been left in the highest position and the alarm that was on him was actually broken. I spoke with the QC RN who was covering. We both found this, the door had been closed and we set off a new alarm and no one came. I came back that evening and promised that I would bring him home. I would not send my pets there. It was a horrendous experience and not therapeutic for someone in the end stages. Prior to coming home to die he had fallen again and never was conscious from the day before he came home. I took full physical care of him and he had Mr Wong's pants on who was very tall, a huge deep bruise on his abdomen and was given the Ativan and Morphine before coming home so he was definitely over-medicated, I have no doubt and it appeared in the bottles that liquid was lower than it should have been.It is an appalling facility, had not had any recent DPH survey which is almost unheard of. I attempted to contact the Administrator to have the LPN written up and suspended to no avail. No one ever returned my calls. Do not send even your worst enemy there. It may look pretty, but what goes on is a completely different story. This man deserved better.

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DLBowe - January 15, 2010
My mother was there for almost 2 years. She died of Altzhiemers. This faculty is old and not fancy, but its very clean and the staff is wonderful. It is a small place and so the service is one on one. She had to be moved from another place because she was being abused there. We went in warily and were prepared for the worst. We were more than pleasantly surprised. They treated her like family, even though she became a handful at the end. I was so thankful to them for the love and care that they gave her.

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new adminstration - January 12, 2010
Since new administration has been at new Iberia Manor South things have changed dramatically for the better!

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Don't Send Your Enemy There! - January 11, 2010
Wingate of South Hadley, Ma is a substandard facility. Personal experience: Withholding pain meds, refusal to change bed. No washing of any type in 5 days. Inedible food that both patient and friends could not stomach the smell of. Hot food coming cold, cold food coming warm. No one answers the call button: one time after 45 minutes called the front desk for assistance and STILL no one came! No one changed your clothes or bedclothes. Staff would laugh at you, and had no consideration for pain. I would not allow anyone I know to go to this place! they even lied to you about what meds they were giving you, and what messages you got. told me that my doctor did not want to talk to me when the message was that he was going to call me later when he had plenty of time. They even went so far as to try to get my husband arrested by the local police when he complained to staff about substandard care. He had to change me himself. I had to demand of police to get me out of facility because I feared for my life.

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Total Donations for 2009: $197 to NCCNHR.

Total Number of User Created Reviews: 230