Facility Reviews
Reviews from residents and their families are one of the most useful tools you have when choosing senior care. Some are positive and some are negative. Please keep in mind that many negative reviews are created after the stress of losing a loved one. A negative review may be a reflection of the heart-felt pain of the reviewer, not the level of service at the facility.
How to use facility reviews
Every assisted living, nursing home, memory care and other senior care listing on this site can carry reviews and a rating left by residents and their families. When you are comparing options, read the reviews on each listing alongside the official record. A single review, good or bad, rarely tells the whole story, so look for patterns across several reviews.
- Look for recurring themes. Several reviews mentioning the same strength or the same problem carry more weight than one strong opinion.
- Weigh the context. Reviews written right after a difficult loss can be more emotional than a measured account of day to day care.
- Cross-check the reviews against official inspection data at medicare.gov or your state inspection office.
- Call your local Ombudsman for the most current information about any facility that interests you.
Leave a review
If you or a loved one has spent time in a senior care facility, your experience can help another family make a better decision. Find the facility in our directory and add your rating and review so others can learn from what you went through.