The Peaks, A Senior Living Community
Nursing Home Facility
3150 N. Winding Brook Rd., East Flagstaff, AZ 86001
The Peaks, A Senior Living Community is a senior care community located in East Flagstaff, AZ. It provides assisted living, nursing home care, continuing care (CCRC), and senior living for older adults in the East Flagstaff area. To learn more or schedule a tour, call (928) 774-7106.
Operated by The Goodman Group, which runs 8 communities in our directory.
With 58 beds, The Peaks, A Senior Living Community is one of the larger communities in the area, senior care communities in Coconino County average about 38 beds. Larger communities more often keep clinical staff on site around the clock and can offer a wider range of on-site therapy and activities, though some families prefer the quieter feel of a smaller setting.
Federal reporting puts occupancy at about 72% of its licensed beds. That is below the Coconino County average of roughly 82%.
Medicare rates this community 2 out of 5 stars overall, a score based on health inspections, staffing levels and quality measures. The individual scores differ noticeably: 4 stars for staffing against 2 stars for health inspections, so it is worth reading both before deciding. Its most recent standard health inspection was in November 2024 and recorded 11 deficiencies.
Residents receive about 4.5 hours of nursing care per day on average, including 1.1 hours from a registered nurse. Communities in Coconino County average about 3.6 hours. Nursing staff turnover over the past year was about 59%.
The community is located in Coconino County, AZ.
Inspection record
In its last three standard inspections and any complaint visits, federal inspectors cited 28 problems at The Peaks, A Senior Living Community. 1 finding involved harm to a resident. 6 came from investigating complaints by residents or families.
Findings from the most recent inspection cycle
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Could cause more than minimal harm, a pattern
Resident Assessment and Care Planning
Ensure services provided by the nursing facility meet professional standards of quality.
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Could cause more than minimal harm, a pattern
Pharmacy Service
Ensure medication error rates are not 5 percent or greater.
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Could cause more than minimal harm, a pattern
Pharmacy Service
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
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Could cause more than minimal harm, one or a few residents
Resident Rights
Allow residents to self-administer drugs if determined clinically appropriate.
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Could cause more than minimal harm, one or a few residents
Freedom from Abuse, Neglect, and Exploitation
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
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Could cause more than minimal harm, one or a few residents
Freedom from Abuse, Neglect, and Exploitation
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
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Could cause more than minimal harm, one or a few residents
Freedom from Abuse, Neglect, and Exploitation
Respond appropriately to all alleged violations.
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Could cause more than minimal harm, one or a few residents
Resident Assessment and Care Planning
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Show 3 more
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Could cause more than minimal harm, one or a few residents
Resident Assessment and Care Planning
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
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Could cause more than minimal harm, one or a few residents
Pharmacy Service
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
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Could cause more than minimal harm, one or a few residents
Infection Control
Develop and implement policies and procedures for flu and pneumonia vaccinations.
A citation on its own does not mean poor care, and most are corrected within weeks. What matters most is how serious the findings were and whether the same problems keep coming back. When you visit, it is fair to ask the administrator what inspectors found and what has changed since.
The Peaks, A Senior Living Community offers assisted living, nursing home care, continuing care (CCRC), and senior living.
Facility details
- Organization type Non profit - Corporation
- Beds / units 58
- Occupancy 72%
- Nursing hours per resident/day 4.5
- Annual staff turnover 59%
- Last health inspection November 2024
Resident & family reviews
This is a strikingly beautiful structure and location, the staff is extremely friendly always with a smile and greeting. If that's all your loved one needs, they might be happy here. Unfortunately that is the best they'll get at The Peaks. The level of utter incompetence demonstrated by the staff is almost unbelievable! The food is practically inedible .... burnt toast, cold eggs, leathery meat, small portions (almost a blessing!), unappetizing ..... you get the picture. I cannot believe that they would actually set a plate of this garbage down in front of someone! The cleaning and kitchen staff are extremely underpaid and it shows .... the ones who stick around at all act like they just don't care .... smiling and friendly, yes, but that's pretty much it. The transportation facilities are junk constantly in need of repair and no 4X4 vehicle in a town that sits at 7000 ft elevation with often heavy snow and poor road conditions. The nursing staff is the most incompetent and clueless I've ever experienced constantly screwing up prescriptions and, well .... I could write several pages on them alone! It breaks my heart every time I see and talk to some of the residents and hear how unhappy they are living in this place! The rent is very high especially considering the poor quality of this facility. There is ONE elevator that has to serve this entire 3 story building .... it scares me to think what would happen if there was a fire ..... evacuation would be virtually impossible! Lots of promises in the brochure are pure fiction, etc., etc. .... Unfortunately there are very few other choices for assisted living in Flagstaff. The folks who run this place should be absolutely ashamed of themselves! Oh ... they'll sure give you a friendly smile, though!
by Verified visitor, Jan 2010
I have tried to contact my father in law two or three times a day for the four days that he was there his nursing station never answered at anytime, the two times he was able to call from the hall phones it was as if he was underwater and could not hear me, all transferred calls got lost. And every question asked of either the social worker or his nurse was answered by you will have to ask someone else i dont have any information. And the best one is we dont have the staff to get him to his dr. so you will have to dr across the state to take him or make arrangements. Who are these staff that will know anything and take care of the resident ARE YOU THERE. What care are you providing.
by Verified visitor, Aug 2009