Desert Haven Care Center
Nursing Home Facility
2645 E Thomas Rd, Phoenix, AZ 85016
For many of us, there will come a time when someone in our family, or a friend, will need something we are not able to provide.... this kind of round-the-clock special attention is required when sudden illness strikes or when the debilitating effects of chronic illness or mental illness take their toll.
In this situation, the only consideration is to find the place where our loved one can receive quality care in a safe environment. The decision is always difficult for everyone involved.
At Desert Haven Care Center, we recognize that it is difficult to make an informed decision at such an emotional time. Our Director of Admissions is available to discuss your needs as well as our ability to meet those needs. We can provide information concerning other community resources that may be appropriate for your needs.
With 115 beds, Desert Haven Care Center is one of the larger communities in the area, senior care communities in Phoenix average about 22 beds. Larger communities more often keep clinical staff on site around the clock and can offer a wider range of on-site therapy and activities, though some families prefer the quieter feel of a smaller setting.
Federal reporting puts occupancy at about 71% of its licensed beds.
Medicare rates this community 1 out of 5 stars overall, a score based on health inspections, staffing levels and quality measures. Communities in Phoenix average about 3.3 stars. Its most recent standard health inspection was in September 2025 and recorded 11 deficiencies.
The community is located in Maricopa County, AZ.
Inspection record
In its last three standard inspections and any complaint visits, federal inspectors cited 27 problems at Desert Haven Care Center. 3 findings involved harm to a resident. 12 came from investigating complaints by residents or families.
In the last three years Medicare fined this home 3 times, a total of $75,868.
Findings from the most recent inspection cycle
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Caused harm to a resident, one or a few residents
Freedom from Abuse, Neglect, and Exploitation
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
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Caused harm to a resident, one or a few residents
Quality of Life and Care
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
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Could cause more than minimal harm, one or a few residents
Freedom from Abuse, Neglect, and Exploitation
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
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Could cause more than minimal harm, one or a few residents
Freedom from Abuse, Neglect, and Exploitation
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
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Could cause more than minimal harm, one or a few residents
Freedom from Abuse, Neglect, and Exploitation
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
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Could cause more than minimal harm, one or a few residents
Freedom from Abuse, Neglect, and Exploitation
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
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Could cause more than minimal harm, one or a few residents
Freedom from Abuse, Neglect, and Exploitation
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
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Could cause more than minimal harm, one or a few residents
Freedom from Abuse, Neglect, and Exploitation
Respond appropriately to all alleged violations.
Show 3 more
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Could cause more than minimal harm, a pattern
Resident Assessment and Care Planning
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
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Could cause more than minimal harm, one or a few residents
Quality of Life and Care
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
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Could cause more than minimal harm, one or a few residents
Nutrition and Dietary
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
A citation on its own does not mean poor care, and most are corrected within weeks. What matters most is how serious the findings were and whether the same problems keep coming back. When you visit, it is fair to ask the administrator what inspectors found and what has changed since.
Desert Haven Care Center offers nursing home care and senior living.
Facility details
- Organization type for-profit corporation
- Beds / units 115
- Occupancy 71%
- Last health inspection September 2025
Resident & family reviews
No one has shared a review of Desert Haven Care Center yet. If you or someone you love has lived here, what you saw could help another family make this decision with more confidence.