Mercy Retirement & Care Center
3431 Foothill Blvd, Oakland, CA 94601-3129
The Mercy Retirement & Care Center is a nonprofit organization that provides quality compassionate care to older adults. The Mercy Retirement & Care Center is affiliated with the Elder Care Alliance. They are co-sponsored by the Sierra Pacific Synod of the Evangelical Lutheran Church in America and the Sisters of Mercy Regional Community of Burlingame.
With 160 beds, Mercy Retirement & Care Center is one of the larger communities in the area, senior care communities in Oakland average about 46 beds. Larger communities more often keep clinical staff on site around the clock and can offer a wider range of on-site therapy and activities, though some families prefer the quieter feel of a smaller setting.
Medicare rates this community 4 out of 5 stars overall, a score based on health inspections, staffing levels and quality measures. Its most recent standard health inspection was in February 2025 and recorded 9 deficiencies.
Residents receive about 4.7 hours of nursing care per day on average, including 0.9 hours from a registered nurse.
The community is located in Alameda County, CA.
Inspection record
In its last three standard inspections and any complaint visits, federal inspectors cited 29 problems at Mercy Retirement & Care Center. 3 findings involved harm to a resident. 8 came from investigating complaints by residents or families.
In the last three years Medicare fined this home once, a total of $16,675.
Findings from the most recent inspection cycle
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Could cause more than minimal harm, a pattern
Quality of Life and Care
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
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Could cause more than minimal harm, one or a few residents
Resident Assessment and Care Planning
Ensure services provided by the nursing facility meet professional standards of quality.
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Could cause more than minimal harm, one or a few residents
Administration
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
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Could cause more than minimal harm, a pattern
Nutrition and Dietary
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
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Could cause more than minimal harm, a pattern
Infection Control
Provide and implement an infection prevention and control program.
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Could cause more than minimal harm, one or a few residents
Quality of Life and Care
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
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Could cause more than minimal harm, one or a few residents
Pharmacy Service
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
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Could cause more than minimal harm, one or a few residents
Pharmacy Service
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Show 2 more
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Could cause more than minimal harm, one or a few residents
Pharmacy Service
Ensure medication error rates are not 5 percent or greater.
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Could cause more than minimal harm, one or a few residents
Pharmacy Service
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
A citation on its own does not mean poor care, and most are corrected within weeks. What matters most is how serious the findings were and whether the same problems keep coming back. When you visit, it is fair to ask the administrator what inspectors found and what has changed since.
Mercy Retirement & Care Center offers assisted living, nursing home care, continuing care (CCRC), and retirement living.
Facility details
- Beds / units 160
- Nursing hours per resident/day 4.7
- Last health inspection February 2025
Resident & family reviews
No one has shared a review of Mercy Retirement & Care Center yet. If you or someone you love has lived here, what you saw could help another family make this decision with more confidence.