Premier Care Center For Palm Springs
Nursing Home Facility
2990 East Ramon Road, Palm Springs, CA 92264
Working together to create a sense of community, our dedicated and compassionate staff will strive to exceed your expectations and make a difference in the lives of those we serve by providing exceptional care and service, and remembering you are the reason we are here.
Operated by The Ensign Group, which runs 419 communities in our directory.
With 99 beds, Premier Care Center For Palm Springs is one of the larger communities in the area, senior care communities in Palm Springs average about 40 beds. Larger communities more often keep clinical staff on site around the clock and can offer a wider range of on-site therapy and activities, though some families prefer the quieter feel of a smaller setting.
Federal reporting puts occupancy at about 88% of its licensed beds. That is above the Palm Springs average of roughly 79%.
Medicare rates this community 1 out of 5 stars overall, a score based on health inspections, staffing levels and quality measures. Communities in Palm Springs average about 2.8 stars. The individual scores differ noticeably: 3 stars for staffing against 1 star for health inspections, so it is worth reading both before deciding. Its most recent standard health inspection was in March 2026 and recorded 27 deficiencies.
Residents receive about 4.1 hours of nursing care per day on average, including 0.4 hours from a registered nurse. Communities in Palm Springs average about 5.4 hours. Nursing staff turnover over the past year was about 45%.
The community is located in Riverside County, CA.
Inspection record
In its last three standard inspections and any complaint visits, federal inspectors cited 67 problems at Premier Care Center For Palm Springs. 1 finding involved harm to a resident, including 1 that put residents in immediate danger. 26 came from investigating complaints by residents or families.
In the last three years Medicare fined this home once, a total of $66,463.
Findings from the most recent inspection cycle
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Put residents in immediate danger, a pattern
Quality of Life and Care
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
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Could cause more than minimal harm, widespread
Nutrition and Dietary
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
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Could cause more than minimal harm, a pattern
Resident Assessment and Care Planning
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
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Could cause more than minimal harm, a pattern
Quality of Life and Care
Provide safe and appropriate respiratory care for a resident when needed.
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Could cause more than minimal harm, a pattern
Pharmacy Service
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
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Could cause more than minimal harm, a pattern
Pharmacy Service
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
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Could cause more than minimal harm, a pattern
Quality of Life and Care
Provide routine and 24-hour emergency dental care for each resident.
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Could cause more than minimal harm, a pattern
Administration
Have a plan that describes the process for conducting QAPI and QAA activities.
Show 19 more
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Could cause more than minimal harm, a pattern
Infection Control
Provide and implement an infection prevention and control program.
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Could cause more than minimal harm, one or a few residents
Freedom from Abuse, Neglect, and Exploitation
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
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Could cause more than minimal harm, one or a few residents
Resident Rights
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
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Could cause more than minimal harm, one or a few residents
Quality of Life and Care
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
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Could cause more than minimal harm, one or a few residents
Quality of Life and Care
Provide enough food/fluids to maintain a resident's health.
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Could cause more than minimal harm, one or a few residents
Quality of Life and Care
Provide safe, appropriate pain management for a resident who requires such services.
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Could cause more than minimal harm, one or a few residents
Nursing and Physician Services
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
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Could cause more than minimal harm, one or a few residents
Administration
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
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Could cause more than minimal harm, one or a few residents
Nutrition and Dietary
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
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Could cause more than minimal harm, one or a few residents
Nutrition and Dietary
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
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Could cause more than minimal harm, one or a few residents
Infection Control
Implement a program that monitors antibiotic use.
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Could cause more than minimal harm, one or a few residents
Infection Control
Develop and implement policies and procedures for flu and pneumonia vaccinations.
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Could cause more than minimal harm, a pattern
Quality of Life and Care
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
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Could cause more than minimal harm, a pattern
Infection Control
Provide and implement an infection prevention and control program.
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Could cause more than minimal harm, a pattern
Environmental
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
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Could cause more than minimal harm, one or a few residents
Infection Control
Provide and implement an infection prevention and control program.
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Could cause more than minimal harm, one or a few residents
Quality of Life and Care
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
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Could cause more than minimal harm, one or a few residents
Quality of Life and Care
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
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Could cause more than minimal harm, one or a few residents
Quality of Life and Care
Provide safe, appropriate pain management for a resident who requires such services.
A citation on its own does not mean poor care, and most are corrected within weeks. What matters most is how serious the findings were and whether the same problems keep coming back. When you visit, it is fair to ask the administrator what inspectors found and what has changed since.
Premier Care Center For Palm Springs offers nursing home care and senior living.
Facility details
- Organization type For profit - Individual
- Beds / units 99
- Occupancy 88%
- Nursing hours per resident/day 4.1
- Annual staff turnover 45%
- Last health inspection March 2026
Resident & family reviews
I would not recommend this place at all, my mother who is disabled and can't communicated was placed there after a major surgery. She is already paralized on one side and was having difficulty walking/standing on her own, so we were told her being there for at least a week would be needed so she would be able to do Physical Therapy at least twice daily. Her first and hopefully ONLY day/night there she pressed repeatedly the button for help since she had to use the bathroom. NO ONE CAME TO CHECK ON HER! So when we came in the morning she was drenched all the way up to her back, her whole bed was drenched. My poor mother had to lay in her urine ALL night with no one coming to her assistance. We are having her discharged today. It is completely unacceptable that someone would ignore her or anyone there for that matter. Please do not ever leave someone there, do whatever you can so your loved one can stay at home...
by Verified visitor, Dec 2010
What I am relating to happened about three years ago. I had almost forgotten my experience there but was reminded recently by a friend who didn't go there based upon my experience and recommendation. She was recovering from a stroke and based upon my recommendation didn't go to Premiere. (good for her)
Three years ago I was in a bad automobile accident. Besides a fractured and dislocated hip, I had several other problems. (pneumonia for the 5 th time) (broke and battered body) I was taken from Desert Regional Medical Center (excellent facility) to Premiere Health Care.
The facility was horrible. I was supposed to get physical therapy daily. In the three weeks I was there I had 3 so called therapy sessions. They were a joke and did nothing to help me. They lasted approx. 5 minutes each, and billed the insurance company hundreds of dollars. Outrageous!!!! (fraud)
In my 3 rd week there the administrator called me into his office. He said there was a problem and my insurance would not pay for my care. I told him that was impossible...that I had TriCare, the best insurance possible. I had TriCare because I was retired Military.
He insisted I wasn't covered. But I was....his error.....which he never admitted. (they were paid)
He told me I would have to promise to pay the cost myself or leave his facility. I left his office, called TriCare, and they gave me a confirmation number to give him that assured payment, which I gave to him.
He called me into his office and again he told me they still wouldn't pay. He gave me 24 hours to vacate the facility. I was escorted out of his office by an orderly. I felt that I was treated like a convicted felon. I was forcefully removed.
All of this after happened after I got him the confirmation number from my insurance company. All he had to do was ask the right questions...which I would have assumed an administrator would know how to do. He didn't!!!!
I left the next day...against doctors orders. The doctor couldn't do anything...they threw me out.
I had to hire a personal care assistant for a few weeks once I got home. In the process I didn't get the physical therapy I needed. To this day I still have hip pain. (and anger against my non treatment at Premiere).
Several months after leaving Premiere I was notified by my insurance company that they still couldn't pay. Why...because Premiere kept screwing up the billing. It took me many months and several phone calls to Premiere to explain to them how to bill an insurance company. Finally with my help Premiere was paid. (why did I help them......it seemed like the right thing to do).
My insurance company wanted to pay them...but Premiere kept screwing up the payment procedure. I realized that's why they THREW ME OUT.....they kept screwing up!!!!
I will say this....when they threw me out they did give me a walker. It took a while for me to realize why......I couldn't walk on my own...they didn't do it to help me. I couldn't have made it out of their facility if they hadn't given me a walker.
I still have to use that walker sometimes...and wonder that if I had received proper treatment would I still need that walker.
While driving past their building today it all came back to me. I recalled the pain I was in.....the lack of therapy I got.....the callousness of the administrator. I recalled being treated like a broke homeless person that couldn't pay. I recalled being treated like a felon and escorted away for not having the money to pay.
All of this happened because of the inadequeness of the staff at Premiere.
I am happy to say that I have steered several people to the nursing facility on Indian Ave. I could not in good conscience have a friend treated at Premiere.
If it sounds like I am angry...I am. Horrible treatments and horrible administrators. Every day when I have hip pains I think of them.....and the administrative staff that threw me out.......a retired Marine with the best insurance there is.
If all this doesn't sound right....I assure you it happened. I have the paperwork and documentation to back up everything I have said. It took me a long time before I was able to realize just how bad I was treated. I was weak and suffering at the time and unable to defend myself properly. They could never have gotten away with what they did if I wasn't incapable of defending myself.
I would WELCOME a rebuttal from the administrator (please). It would make my day to show and prove the sub standard care I got. (and the total lack of care and compassion). ...especially when I was fully covered in the first place.
Lastly, one of the questions here is would I not recommend this service to my worst enemy........let me rephrase it..........YES......I would be very happy to recommend this service to my worst enemy.
I have and will continue to tell everyone I know just how bad a place it really is.
I would be most happy to hear from someone from Premiere. I am well now, have all my senses, the paperwork, and will not allow myself to be abused.
Respectfully,
John J Heyden
by Verified visitor, Jul 2009