Ridgeway Post Acute
Nursing Home Facility
523 Hayes Lane, Petaluma, CA 94952
Ridgeway Post Acute is a senior care community located in Petaluma, CA. It provides nursing home care and senior living for older adults in the Petaluma area. To learn more or schedule a tour, call (707) 763-2457.
Operated by PACS Group, which runs 226 communities in our directory.
With 79 beds, Ridgeway Post Acute is one of the larger communities in the area, senior care communities in Petaluma average about 41 beds. Larger communities more often keep clinical staff on site around the clock and can offer a wider range of on-site therapy and activities, though some families prefer the quieter feel of a smaller setting.
Federal reporting puts occupancy at about 94% of its licensed beds, which is high; communities this full often maintain a waiting list, so it is worth calling well before you need a place.
Medicare rates this community 1 out of 5 stars overall, a score based on health inspections, staffing levels and quality measures. Communities in Petaluma average about 2.8 stars. The individual scores differ noticeably: 3 stars for staffing against 1 star for health inspections, so it is worth reading both before deciding. Its most recent standard health inspection was in September 2024 and recorded 18 deficiencies.
Residents receive about 4.1 hours of nursing care per day on average, including 0.4 hours from a registered nurse. Nursing staff turnover over the past year was about 36%.
The community is located in Sonoma County, CA.
Inspection record
In its last three standard inspections and any complaint visits, federal inspectors cited 57 problems at Ridgeway Post Acute. 3 findings involved harm to a resident. 22 came from investigating complaints by residents or families.
In the last three years Medicare fined this home 3 times, a total of $32,280.
Findings from the most recent inspection cycle
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Could cause more than minimal harm, a pattern
Resident Rights
Ensure that residents are fully informed and understand their health status, care and treatments.
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Could cause more than minimal harm, one or a few residents
Freedom from Abuse, Neglect, and Exploitation
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
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Could cause more than minimal harm, one or a few residents
Resident Rights
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
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Could cause more than minimal harm, one or a few residents
Resident Rights
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
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Could cause more than minimal harm, widespread
Nutrition and Dietary
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
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Could cause more than minimal harm, a pattern
Resident Rights
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
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Could cause more than minimal harm, a pattern
Resident Rights
Honor the resident's right to organize and participate in resident/family groups in the facility.
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Could cause more than minimal harm, a pattern
Resident Rights
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Show 10 more
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Could cause more than minimal harm, a pattern
Resident Rights
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
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Could cause more than minimal harm, a pattern
Quality of Life and Care
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
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Could cause more than minimal harm, a pattern
Pharmacy Service
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
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Could cause more than minimal harm, a pattern
Pharmacy Service
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
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Could cause more than minimal harm, a pattern
Nutrition and Dietary
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
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Could cause more than minimal harm, a pattern
Nutrition and Dietary
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
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Could cause more than minimal harm, a pattern
Nutrition and Dietary
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
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Could cause more than minimal harm, a pattern
Nutrition and Dietary
Dispose of garbage and refuse properly.
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Could cause more than minimal harm, a pattern
Environmental
Keep all essential equipment working safely.
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Could cause more than minimal harm, one or a few residents
Nutrition and Dietary
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
A citation on its own does not mean poor care, and most are corrected within weeks. What matters most is how serious the findings were and whether the same problems keep coming back. When you visit, it is fair to ask the administrator what inspectors found and what has changed since.
Ridgeway Post Acute offers nursing home care and senior living.
Facility details
- Organization type For profit - Individual
- Beds / units 79
- Occupancy 94%
- Nursing hours per resident/day 4.1
- Annual staff turnover 36%
- Last health inspection September 2024
Resident & family reviews
In March 2012 my mother-in-law was admitted to this facility (then called Windsor Care, 523 Hayes Lane, Petaluma) after a 2-week stay in the hospital. The very first night, she was overdosed with insulin by a nurse and ended up back in the hospital ER. Fortunately, my husband (her son) had been there when the nurse injected her, and was so concerned he went back later that night to check on her. He's the one who found her in insulin shock, delirious and drifting in and out of consciousness. HE called the EMTs - one of whom said "you have got to file a complaint against this place!". The next day she was discharged by the hospital back to the same facility - we IMMEDIATELY discharged her and took her home. Whether for CYA purposes or as a matter of routine, the facility called Adult Protective Services and a police officer showed up at our house the morning after we'd gotten her home. After seeing her and hearing our story the officer said, "You guys obviously didn't make a good decision, you made the RIGHT decision." Fortunately, she's doing fine now and we have both filed complaints against the facility with the Ombudsman and the State Dept of Public Health. In my view, criminal charges would be too good for this place!
by Sandra, Apr 2012