Hillcrest Post Acute
Nursing Home Facility
450 Hayes Lane, Petaluma, CA 94952
Hillcrest Post Acute is a senior care community located in Petaluma, CA. It provides nursing home care and senior living for older adults in the Petaluma area. To learn more or schedule a tour, call (707) 778-8686.
Operated by West Harbor Healthcare, which runs 8 communities in our directory.
With 59 beds, Hillcrest Post Acute is one of the larger communities in the area, senior care communities in Petaluma average about 41 beds. Larger communities more often keep clinical staff on site around the clock and can offer a wider range of on-site therapy and activities, though some families prefer the quieter feel of a smaller setting.
Federal reporting puts occupancy at about 92% of its licensed beds, which is high; communities this full often maintain a waiting list, so it is worth calling well before you need a place.
Medicare rates this community 4 out of 5 stars overall, a score based on health inspections, staffing levels and quality measures. Communities in Petaluma average about 2.8 stars. Its most recent standard health inspection was in September 2025 and recorded 9 deficiencies.
Residents receive about 4.4 hours of nursing care per day on average, including 0.5 hours from a registered nurse. Nursing staff turnover over the past year was about 26%.
The community is located in Sonoma County, CA.
Inspection record
In its last three standard inspections and any complaint visits, federal inspectors cited 30 problems at Hillcrest Post Acute. None of them caused harm to a resident. 2 came from investigating complaints by residents or families.
Findings from the most recent inspection cycle
-
Could cause more than minimal harm, widespread
Infection Control
Provide and implement an infection prevention and control program.
-
Could cause more than minimal harm, a pattern
Nutrition and Dietary
Dispose of garbage and refuse properly.
-
Could cause more than minimal harm, one or a few residents
Resident Rights
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
-
Could cause more than minimal harm, one or a few residents
Freedom from Abuse, Neglect, and Exploitation
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
-
Could cause more than minimal harm, one or a few residents
Resident Assessment and Care Planning
Ensure each resident receives an accurate assessment.
-
Could cause more than minimal harm, one or a few residents
Quality of Life and Care
Provide care and assistance to perform activities of daily living for any resident who is unable.
-
Could cause more than minimal harm, one or a few residents
Quality of Life and Care
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
-
Could cause more than minimal harm, one or a few residents
Pharmacy Service
Ensure medication error rates are not 5 percent or greater.
Show 1 more
-
Could cause more than minimal harm, one or a few residents
Pharmacy Service
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
A citation on its own does not mean poor care, and most are corrected within weeks. What matters most is how serious the findings were and whether the same problems keep coming back. When you visit, it is fair to ask the administrator what inspectors found and what has changed since.
Hillcrest Post Acute offers nursing home care and senior living.
Facility details
- Organization type for-profit corporation
- Beds / units 59
- Occupancy 92%
- Nursing hours per resident/day 4.4
- Annual staff turnover 26%
- Last health inspection September 2025
Resident & family reviews
No one has shared a review of Hillcrest Post Acute yet. If you or someone you love has lived here, what you saw could help another family make this decision with more confidence.