Cloisters Of Mission Hills
Nursing Home Facility
3680 Reynard Way, San Diego, CA 92103
The Cloisters of Mission Hills is a skilled nursing facility providing a full range of services, specializing in rehabilitation and complex nursing. A landmark in the community for over thirty years, the facility is located in the serene canyons of Mission Hills.
Operated by The Ensign Group, which runs 419 communities in our directory.
With 75 beds, Cloisters Of Mission Hills is one of the larger communities in the area, senior care communities in San Diego average about 52 beds. Larger communities more often keep clinical staff on site around the clock and can offer a wider range of on-site therapy and activities, though some families prefer the quieter feel of a smaller setting.
Federal reporting puts occupancy at about 93% of its licensed beds, which is high; communities this full often maintain a waiting list, so it is worth calling well before you need a place.
Medicare rates this community 4 out of 5 stars overall, a score based on health inspections, staffing levels and quality measures. Its most recent standard health inspection was in June 2025 and recorded 14 deficiencies.
Residents receive about 4.3 hours of nursing care per day on average, including 0.6 hours from a registered nurse. Nursing staff turnover over the past year was about 55%.
The community is located in San Diego County, CA.
Inspection record
In its last three standard inspections and any complaint visits, federal inspectors cited 49 problems at Cloisters Of Mission Hills. 1 finding involved harm to a resident. 12 came from investigating complaints by residents or families.
Findings from the most recent inspection cycle
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Could cause more than minimal harm, one or a few residents
Resident Rights
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
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Could cause more than minimal harm, a pattern
Nursing and Physician Services
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
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Could cause more than minimal harm, a pattern
Nursing and Physician Services
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
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Could cause more than minimal harm, a pattern
Pharmacy Service
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
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Could cause more than minimal harm, a pattern
Nutrition and Dietary
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
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Could cause more than minimal harm, one or a few residents
Resident Rights
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
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Could cause more than minimal harm, one or a few residents
Resident Assessment and Care Planning
Ensure each resident receives an accurate assessment.
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Could cause more than minimal harm, one or a few residents
Resident Assessment and Care Planning
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Show 6 more
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Could cause more than minimal harm, one or a few residents
Quality of Life and Care
Provide activities to meet all resident's needs.
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Could cause more than minimal harm, one or a few residents
Quality of Life and Care
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
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Could cause more than minimal harm, one or a few residents
Quality of Life and Care
Provide enough food/fluids to maintain a resident's health.
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Could cause more than minimal harm, one or a few residents
Quality of Life and Care
Ensure that the facility has sufficient staff members who possess the competencies and skills to meet the behavioral health needs of residents.
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Could cause more than minimal harm, one or a few residents
Pharmacy Service
Ensure medication error rates are not 5 percent or greater.
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Could cause more than minimal harm, one or a few residents
Infection Control
Provide and implement an infection prevention and control program.
A citation on its own does not mean poor care, and most are corrected within weeks. What matters most is how serious the findings were and whether the same problems keep coming back. When you visit, it is fair to ask the administrator what inspectors found and what has changed since.
Cloisters Of Mission Hills offers nursing home care and senior living.
Facility details
- Organization type for-profit corporation
- Beds / units 75
- Occupancy 93%
- Nursing hours per resident/day 4.3
- Annual staff turnover 55%
- Last health inspection June 2025
Resident & family reviews
Front desk area marble granite tops for public relations, but go back to the rooms and old, dark hallways. The nursing asst and RN often poorly communicated re the patient. the RNs were overall pretty good. My father will never go black. He hated it there.
by Verified visitor, Mar 2012