Skyline Ridge Nursing & Rehabilitation Center

Only reviewing Alzheimer's/dementia ward and though I have no basis for comparison, I am NOT pleased! Everything is done "cheaper" even though it's the most expensive home. Though meals are offered several times a day, little oversight by staff insures that the percentage of food eaten stated in medical charts is WAY overestimated. Patients falling over and complete strangers catching them, wheelchair and walker fights by elderly patients in the hallways and common areas are often stopped by visitors, not staff. Constant missing and/or stolen items, poor management never knows what the left or right hand is doing, laundry service never returns clothing despite being labeled, patients get horrible bedsores, very little continence management for those suffering from partial or total incontinence in addition. Ask for a patient to be pottied and it can take up to an hour or more. Now why would you allow someone with bedsores to sit in a wet and dirty adult diaper for hours?? CNAs for the most part are wonderful, but so poorly paid (yes, told by both staff and families of patients) that the turnover is high. They never do what they say they will, whether it's finding missing possessions, paperwork being returned to you, nutritional oversight, or a definitive answer to a simple question. Patient care conferences leave much to be desired as they are rescheduled or you're given the wrong time to show up and then have to wait through someone's appointment who was taken before you. There seems to be only a very basic "overview" of patients and, with the exception of a few select CNAs, very little attention is paid to physical touching and comfort. Meals are extremely cheap -- I was floored by the lack of concern about patients who are not eating and who are at shocking body weight and losing rapidly. Toothless elderly residents are given hamburgers and chips, enchiladas too hot for every resident (the staff loves them though), no coffee is offered or received after meals, and desserts offered but then forgotten or not given. Nasty mystery meat and mashed potatoes and gravy has been served almost every single day since my patient has been there. It seems there is more concern about the money bottom line than the patients. Love a majority of the nursing staff, but the management and daily running of this center leaves much to be desired.

by Nelson, Jan 2013