Touchpoints at Manchester
333 Bidwell St, Manchester, CT 06040
I would like to welcome you to Touchpoints at Manchester. At Touchpoints, it is our mission to enrich the lives of the residents we serve. Our approach to resident care is of a holistic nature in that the "whole person" is treated as we strive to meet the physical, emotional, and psychosocial needs of all.
Touchpoints at Manchester is licensed for 127 beds, about typical for the area, where senior care communities in Manchester average about 143 beds.
Federal reporting puts occupancy at about 93% of its licensed beds, which is high; communities this full often maintain a waiting list, so it is worth calling well before you need a place. That is above the Manchester average of roughly 85%.
Medicare rates this community 4 out of 5 stars overall, a score based on health inspections, staffing levels and quality measures. Its most recent standard health inspection was in August 2025 and recorded 4 deficiencies.
Residents receive about 2.9 hours of nursing care per day on average, including 0.5 hours from a registered nurse. Nursing staff turnover over the past year was about 21%.
Inspection record
In its last three standard inspections and any complaint visits, federal inspectors cited 29 problems at Touchpoints at Manchester. None of them caused harm to a resident. 6 came from investigating complaints by residents or families.
Findings from the most recent inspection cycle
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Could cause more than minimal harm, one or a few residents
Resident Assessment and Care Planning
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
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Could cause more than minimal harm, a pattern
Pharmacy Service
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
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Could cause more than minimal harm, a pattern
Nutrition and Dietary
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
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Could cause more than minimal harm, one or a few residents
Freedom from Abuse, Neglect, and Exploitation
Respond appropriately to all alleged violations.
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Minimal harm or the potential for it, a pattern
Resident Assessment and Care Planning
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
A citation on its own does not mean poor care, and most are corrected within weeks. What matters most is how serious the findings were and whether the same problems keep coming back. When you visit, it is fair to ask the administrator what inspectors found and what has changed since.
Touchpoints at Manchester offers nursing home care and senior living.
Facility details
- Organization type for-profit corporation
- Beds / units 127
- Occupancy 93%
- Nursing hours per resident/day 2.9
- Annual staff turnover 21%
- Last health inspection August 2025
Resident & family reviews
No one has shared a review of Touchpoints at Manchester yet. If you or someone you love has lived here, what you saw could help another family make this decision with more confidence.