Village Crest Center for Health & Rehabilitation
Nursing Home Facility
19 Poplar Street, New Milford, CT 06776
Village Crest Center for Health & Rehabilitation is a senior care community located in New Milford, CT. It provides nursing home care and senior living for older adults in the New Milford area. To learn more or schedule a tour, call (860) 354-9365.
Operated by National Health Care Associates, which runs 40 communities in our directory.
Village Crest Center for Health & Rehabilitation is licensed for 95 beds, about typical for the area, where senior care communities in New Milford average about 114 beds.
Federal reporting puts occupancy at about 91% of its licensed beds, which is high; communities this full often maintain a waiting list, so it is worth calling well before you need a place.
Medicare rates this community 4 out of 5 stars overall, a score based on health inspections, staffing levels and quality measures. Its most recent standard health inspection was in May 2025 and recorded 13 deficiencies.
Residents receive about 3.6 hours of nursing care per day on average, including 0.5 hours from a registered nurse. Nursing staff turnover over the past year was about 40%.
Inspection record
In its last three standard inspections and any complaint visits, federal inspectors cited 26 problems at Village Crest Center for Health & Rehabilitation. 2 findings involved harm to a resident. 5 came from investigating complaints by residents or families.
In the last three years Medicare fined this home twice, a total of $24,418.
Findings from the most recent inspection cycle
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Caused harm to a resident, one or a few residents
Quality of Life and Care
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
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Could cause more than minimal harm, widespread
Nutrition and Dietary
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
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Could cause more than minimal harm, a pattern
Quality of Life and Care
Provide or obtain dental services for each resident.
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Could cause more than minimal harm, a pattern
Infection Control
Provide and implement an infection prevention and control program.
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Could cause more than minimal harm, one or a few residents
Resident Assessment and Care Planning
Provide doctor's orders for the resident's immediate care at the time the resident was admitted.
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Could cause more than minimal harm, one or a few residents
Resident Assessment and Care Planning
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
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Could cause more than minimal harm, one or a few residents
Quality of Life and Care
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
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Could cause more than minimal harm, one or a few residents
Quality of Life and Care
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
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Could cause more than minimal harm, one or a few residents
Pharmacy Service
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
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Could cause more than minimal harm, one or a few residents
Infection Control
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
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Minimal harm or the potential for it, widespread
Nutrition and Dietary
Dispose of garbage and refuse properly.
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Minimal harm or the potential for it, a pattern
Resident Rights
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
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Minimal harm or the potential for it, a pattern
Environmental
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
A citation on its own does not mean poor care, and most are corrected within weeks. What matters most is how serious the findings were and whether the same problems keep coming back. When you visit, it is fair to ask the administrator what inspectors found and what has changed since.
Village Crest Center for Health & Rehabilitation offers nursing home care and senior living.
Facility details
- Organization type for-profit corporation
- Beds / units 95
- Occupancy 91%
- Nursing hours per resident/day 3.6
- Annual staff turnover 40%
- Last health inspection May 2025
Resident & family reviews
No one has shared a review of Village Crest Center for Health & Rehabilitation yet. If you or someone you love has lived here, what you saw could help another family make this decision with more confidence.