Vivo Healthcare Normandy
Nursing Home Facility
8495 Normandy Boulevard, Jacksonville, FL 32221
Located on Normandy Boulevard in Jacksonville, FL, Heartland provides individualized post-hospital skilled nursing care in a comfortable environment. Our clinical and therapy teams are experienced in providing specialized care focused on your needs, interests and ability. This commitment results in a smoother and safer transition throughout your recuperation. You should look for a setting that specializes in providing vital medical care and rehabilitation in a warm and caring environment. We offer a range of services to meet your health care needs.
Operated by Vivo Healthcare, which runs 9 communities in our directory.
Vivo Healthcare Normandy is licensed for 120 beds, about typical for the area, where senior care communities in Jacksonville average about 117 beds.
Federal reporting puts occupancy at about 94% of its licensed beds, which is high; communities this full often maintain a waiting list, so it is worth calling well before you need a place.
Medicare rates this community 4 out of 5 stars overall, a score based on health inspections, staffing levels and quality measures. Its most recent standard health inspection was in December 2025 and recorded 8 deficiencies.
Residents receive about 3.4 hours of nursing care per day on average, including 0.4 hours from a registered nurse. Nursing staff turnover over the past year was about 55%.
The community is located in Duval County, FL.
Inspection record
In its last three standard inspections and any complaint visits, federal inspectors cited 14 problems at Vivo Healthcare Normandy. None of them caused harm to a resident.
Findings from the most recent inspection cycle
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Could cause more than minimal harm, widespread
Nutrition and Dietary
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
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Could cause more than minimal harm, a pattern
Nutrition and Dietary
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
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Could cause more than minimal harm, one or a few residents
Resident Assessment and Care Planning
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
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Could cause more than minimal harm, one or a few residents
Quality of Life and Care
Provide care and assistance to perform activities of daily living for any resident who is unable.
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Could cause more than minimal harm, one or a few residents
Quality of Life and Care
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
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Could cause more than minimal harm, one or a few residents
Quality of Life and Care
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
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Could cause more than minimal harm, one or a few residents
Resident Assessment and Care Planning
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
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Could cause more than minimal harm, one or a few residents
Environmental
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
A citation on its own does not mean poor care, and most are corrected within weeks. What matters most is how serious the findings were and whether the same problems keep coming back. When you visit, it is fair to ask the administrator what inspectors found and what has changed since.
Vivo Healthcare Normandy offers nursing home care, respite care, and senior living.
Facility details
- Organization type for-profit corporation
- Beds / units 120
- Occupancy 94%
- Nursing hours per resident/day 3.4
- Annual staff turnover 55%
- Last health inspection December 2025
Resident & family reviews
No one has shared a review of Vivo Healthcare Normandy yet. If you or someone you love has lived here, what you saw could help another family make this decision with more confidence.