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Crystal Pines Rehab & Healthcare Center

Nursing Home Facility

335 North Illinois Avenue, Crystal Lake, IL 60014

Nursing Home Care Senior Living

Crystal Pines Rehabilitation & Health Care Center provides skilled nursing, rehabilitation, long-term care, respite care, and therapy services in Crystal Lake, Illinois. The community offers physical, occupational, and speech therapy alongside 24-hour skilled nursing care and specialized clinical programs.

Operated by Tutera Senior Living, which runs 60 communities in our directory.

Employer rating 3.3 out of 5 391 reviews from their own employees on Indeed. See what they say.

Crystal Pines Rehab & Healthcare Center is licensed for 110 beds, about typical for the area, where senior care communities in Crystal Lake average about 86 beds.

Federal reporting puts occupancy at about 75% of its licensed beds.

Medicare rates this community 1 out of 5 stars overall, a score based on health inspections, staffing levels and quality measures. Communities in Crystal Lake average about 3.0 stars. Its most recent standard health inspection was in June 2024 and recorded 18 deficiencies.

Residents receive about 3.1 hours of nursing care per day on average, including 0.8 hours from a registered nurse. Communities in Crystal Lake average about 4.1 hours. Nursing staff turnover over the past year was about 56%.

The community is located in McHenry County, IL.

Medicare five-star ratings

  • Overall ★★★★★ 1/5
  • Health inspections ★★★★★ 2/5
  • Staffing ★★★★★ 1/5
  • Quality measures ★★★★★ 2/5

Source: Centers for Medicare & Medicaid Services (CMS) Care Compare. Ratings apply to Medicare/Medicaid-certified nursing homes and are updated by CMS monthly.

Inspection record

In its last three standard inspections and any complaint visits, federal inspectors cited 48 problems at Crystal Pines Rehab & Healthcare Center. 7 findings involved harm to a resident, including 1 that put residents in immediate danger. 20 came from investigating complaints by residents or families.

In the last three years Medicare fined this home 4 times, a total of $130,776. Medicare also stopped paying for new admissions once in that period.

Findings from the most recent inspection cycle

  • Caused harm to a resident, one or a few residents Quality of Life and Care

    Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

    Inspected May 2026, after a complaint. Corrected by May 29, 2026.

  • Caused harm to a resident, one or a few residents Quality of Life and Care

    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Inspected April 2026, after a complaint.

  • Caused harm to a resident, one or a few residents Quality of Life and Care

    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Inspected October 2025, after a complaint. Corrected by November 3, 2025.

  • Caused harm to a resident, one or a few residents Quality of Life and Care

    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Inspected June 2024. Corrected by June 25, 2024.

  • Could cause more than minimal harm, one or a few residents Freedom from Abuse, Neglect, and Exploitation

    Protect each resident from the wrongful use of the resident's belongings or money.

    Inspected June 2026, after a complaint. Corrected by June 10, 2026.

  • Could cause more than minimal harm, one or a few residents Resident Rights

    Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

    Inspected December 2025, after a complaint. Corrected by December 31, 2025.

  • Could cause more than minimal harm, one or a few residents Quality of Life and Care

    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Inspected November 2025, after a complaint. Corrected by December 15, 2025.

  • Could cause more than minimal harm, one or a few residents Freedom from Abuse, Neglect, and Exploitation

    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Inspected August 2025, after a complaint. Corrected by August 29, 2025.

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  • Could cause more than minimal harm, a pattern Quality of Life and Care

    Provide safe and appropriate respiratory care for a resident when needed.

    Inspected June 2024. Corrected by June 25, 2024.

  • Could cause more than minimal harm, a pattern Pharmacy Service

    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Inspected June 2024. Corrected by June 5, 2024.

  • Could cause more than minimal harm, a pattern Nutrition and Dietary

    Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

    Inspected June 2024. Corrected by June 25, 2024.

  • Could cause more than minimal harm, one or a few residents Quality of Life and Care

    Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Inspected June 2024. Corrected by June 25, 2024.

  • Could cause more than minimal harm, one or a few residents Quality of Life and Care

    Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Inspected June 2024. Corrected by June 25, 2024.

  • Could cause more than minimal harm, one or a few residents Quality of Life and Care

    Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Inspected June 2024. Corrected by June 25, 2024.

  • Could cause more than minimal harm, one or a few residents Quality of Life and Care

    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Inspected June 2024. Corrected by June 25, 2024.

  • Could cause more than minimal harm, one or a few residents Quality of Life and Care

    Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

    Inspected June 2024. Corrected by June 25, 2024.

  • Could cause more than minimal harm, one or a few residents Pharmacy Service

    Ensure that residents are free from significant medication errors.

    Inspected June 2024. Corrected by June 5, 2024.

  • Could cause more than minimal harm, one or a few residents Infection Control

    Provide and implement an infection prevention and control program.

    Inspected June 2024. Corrected by June 25, 2024.

A citation on its own does not mean poor care, and most are corrected within weeks. What matters most is how serious the findings were and whether the same problems keep coming back. When you visit, it is fair to ask the administrator what inspectors found and what has changed since.

Source: Centers for Medicare & Medicaid Services, Health Deficiencies and Penalties files, updated monthly. See the full record on Medicare Care Compare.

Crystal Pines Rehab & Healthcare Center offers nursing home care and senior living.

Facility details

  • Organization type Non profit - Corporation
  • Beds / units 110
  • Occupancy 75%
  • Nursing hours per resident/day 3.2
  • Annual staff turnover 56%
  • Last health inspection June 2024

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