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Details About Bickford of Springfield
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Wee to Bickford of Springfield, a premier Independent and Assisted Living community! Ideally located minutes from local restaurants, shopping, and entertainment, Springfield prides itself on being able to offer small town charm and big city sophistication. Bickford of Springfield is located on West White Oaks Drive behind Sam’s Club so please, stop on by any time.
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| Bickford of Springfield Reviews
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Great for country club living, not for dementia. |
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If your parent is just looking for a senior living place, this is a good
facility, huge and lots of things to do. However, if you are looking for
memory care or a place with anyone with disruptive issues associated
with dementia do not move your loved one here. It should not be listed
as a memory care facility as the staff does not have enough training. I
had a great experience at first. When my mother started showing symptoms
of her dementia, there was a large change in staff. Sadly, she was
misdiagnosed with Alzheimer's Disease and when she was re-diagnosed with
bvFTD, she had to go through medication changes. Because she was loud
(often singing songs very loudly or clapping) one of the residents
started bullying my mother. When she would get upset or react to this
woman's prodding, it was hard to calm her down. I know she was obnoxious
with her behavior but that is a symptom of her dementia. (CURRENT: She
is reasonably fine now that her medications are in order)
With the medication changes, it was more difficult to get her to be calm
as she had anxiety associated with being on the wrong medications. Some
of the staff was great, but often the lead staff was not and sent her to
the emergency room. At least three times in four weeks they "sent her
out". I now know this is because if she would have been admitted to
Phsych floor they wouldn't have to legally take her back and could evict
her. After 8 hours in the ER on average, sometimes until 1 or 2 in the
morning, the hospital would send her back saying she wasn't a candidate
for Psych and "it was a staffing issue at Bickford". Each time, Bickford
said they would work with her on her medication. The second time this
happened, I offered to move her away, had her evaluated by a memory care
facility, and made time to move her. They called right after the eval
and acted shocked I would want to move her. They went as far as even
insisting that it would be bad for her to move! I ended up hiring a
retired nurse to come in and get her even bathed as she hadn't been
bathing for probably at least a month or two and had a UTI which caused
her to be agitated on top of it. The hired nurse was able to do what
they couldn't get her to do in one day, even got her hair cleaned as she
ended up getting a bad dandruff situation because she wasn't washing
properly. I had requested for this service, but it seemed shadowed with
all the other problems.
Two weeks later it happened again. On the fourth time, I was just
basically asking them what the point is to keep doing this? They always
just said she was acting out of control. When she got to the hospital,
she was calm as a cucumber and the hospital again said it was the staff
who was aggravating her. With the final stint, they blocked her in her
room (which is illegal)until the ER came. They also told us she
couldn't come back even if the hospital didn't take her. This is also
illegal. We wouldn't go back after that anyway! We had to move her that
day which was very stressful as I live in Chicago. Then to continue to
make things worse, when she moved to her current facility, they ended up
sending the medication list to the new facility from BEFORE - six
months- she was correctly diagnosed. Nobody knew what was wrong until
her neurologist saw the issues. This of course caused a whole new list
of issues because of her fast medication changes which is horrible. It
almost felt intentional as I don't know how anyone could send a
medication list six months old to a new facility.
The head nurse has since been fired, but I still don't feel this place
is anything more than a retirement home for independent and some
assisted living. Most of the people that lived there were healthy of
mind so they didn't like anyone who didn't fit in as proper behavior.
With ALZ or bvFTD, this isn't always an option. My mother who taught
learning disabilities for 30 years and diagnosed at 68 with a horrible
disorder didn't mean to sing songs loudly or clap for no
reason...unfortunately it wasn't tolerated here. The director here is
very kind and nice, some of the staff was wonderful as well, but the
problem was that not everyone was trained properly on how to redirect,
soothe or manage people with behavior issues associated with dementia.
It is more like a country club. This may be perfect for your loved one
as if they have a healthy brain, this is a great place to be. I picked
it because I would have chosen it for myself, it just was a bad fit for
my mom.
Posted by:
nlarsen On
07/03/2015
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