Heritage House Of New Castle
Nursing Home Facility
1023 N 20th St, New Castle, IN 47362
Heritage House Of New Castle is a senior care community located in New Castle, IN. It provides nursing home care and senior living for older adults in the New Castle area. To learn more or schedule a tour, call (765) 529-9694.
Heritage House Of New Castle is licensed for 95 beds, about typical for the area, where senior care communities in New Castle average about 76 beds.
Federal reporting puts occupancy at about 63% of its licensed beds, so availability is more likely here than at busier communities nearby. That is below the New Castle average of roughly 74%.
Medicare rates this community 2 out of 5 stars overall, a score based on health inspections, staffing levels and quality measures. Communities in New Castle average about 2.8 stars. The individual scores differ noticeably: 1 star for staffing against 3 stars for health inspections, so it is worth reading both before deciding. Its most recent standard health inspection was in March 2026 and recorded 5 deficiencies.
Residents receive about 3.8 hours of nursing care per day on average, including 0.4 hours from a registered nurse. Nursing staff turnover over the past year was about 59%.
The community is located in Henry County, IN.
Inspection record
In its last three standard inspections and any complaint visits, federal inspectors cited 22 problems at Heritage House Of New Castle. 1 finding involved harm to a resident. 7 came from investigating complaints by residents or families.
Findings from the most recent inspection cycle
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Could cause more than minimal harm, widespread
Nutrition and Dietary
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
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Could cause more than minimal harm, one or a few residents
Quality of Life and Care
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
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Could cause more than minimal harm, one or a few residents
Quality of Life and Care
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
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Could cause more than minimal harm, one or a few residents
Quality of Life and Care
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
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Could cause more than minimal harm, one or a few residents
Pharmacy Service
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
A citation on its own does not mean poor care, and most are corrected within weeks. What matters most is how serious the findings were and whether the same problems keep coming back. When you visit, it is fair to ask the administrator what inspectors found and what has changed since.
Heritage House Of New Castle offers nursing home care and senior living.
Facility details
- Organization type for-profit corporation
- Beds / units 95
- Occupancy 63%
- Nursing hours per resident/day 3.8
- Annual staff turnover 59%
- Last health inspection March 2026
Resident & family reviews
No one has shared a review of Heritage House Of New Castle yet. If you or someone you love has lived here, what you saw could help another family make this decision with more confidence.