Pontchartrain Health Care Center
Nursing Home Facility
1401 Highway 190, Mandeville, LA 70448
Pontchartrain Health Care Center is a senior care community located in Mandeville, LA. It provides nursing home care and senior living for older adults in the Mandeville area. To learn more or schedule a tour, call (985) 626-8581.
Operated by Inspired Healthcare Management, which runs 6 communities in our directory.
With 182 beds, Pontchartrain Health Care Center is one of the larger communities in the area, senior care communities in Mandeville average about 137 beds. Larger communities more often keep clinical staff on site around the clock and can offer a wider range of on-site therapy and activities, though some families prefer the quieter feel of a smaller setting.
Federal reporting puts occupancy at about 56% of its licensed beds, so availability is more likely here than at busier communities nearby.
Medicare rates this community 1 out of 5 stars overall, a score based on health inspections, staffing levels and quality measures. Its most recent standard health inspection was in June 2025 and recorded 14 deficiencies.
Residents receive about 3.5 hours of nursing care per day on average, including 0.2 hours from a registered nurse. Nursing staff turnover over the past year was about 55%.
The community is located in Saint Tammany County, LA.
Inspection record
In its last three standard inspections and any complaint visits, federal inspectors cited 45 problems at Pontchartrain Health Care Center. 3 findings involved harm to a resident, including 3 that put residents in immediate danger. 26 came from investigating complaints by residents or families.
In the last three years Medicare fined this home once, a total of $105,898.
Findings from the most recent inspection cycle
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Put residents in immediate danger, a pattern
Resident Assessment and Care Planning
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
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Put residents in immediate danger, a pattern
Quality of Life and Care
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
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Put residents in immediate danger, a pattern
Administration
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
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Could cause more than minimal harm, one or a few residents
Resident Rights
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
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Could cause more than minimal harm, one or a few residents
Resident Assessment and Care Planning
Ensure each resident receives an accurate assessment.
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Could cause more than minimal harm, one or a few residents
Administration
Have a plan that describes the process for conducting QAPI and QAA activities.
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Could cause more than minimal harm, a pattern
Resident Rights
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
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Could cause more than minimal harm, a pattern
Infection Control
Provide and implement an infection prevention and control program.
Show 6 more
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Could cause more than minimal harm, one or a few residents
Resident Assessment and Care Planning
Ensure each resident receives an accurate assessment.
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Could cause more than minimal harm, one or a few residents
Resident Assessment and Care Planning
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
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Could cause more than minimal harm, one or a few residents
Resident Assessment and Care Planning
Ensure services provided by the nursing facility meet professional standards of quality.
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Could cause more than minimal harm, one or a few residents
Resident Assessment and Care Planning
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
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Could cause more than minimal harm, one or a few residents
Administration
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
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Minimal harm or the potential for it, widespread
Resident Rights
Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.
A citation on its own does not mean poor care, and most are corrected within weeks. What matters most is how serious the findings were and whether the same problems keep coming back. When you visit, it is fair to ask the administrator what inspectors found and what has changed since.
Pontchartrain Health Care Center offers nursing home care and senior living.
Facility details
- Organization type for-profit corporation
- Beds / units 182
- Occupancy 56%
- Nursing hours per resident/day 3.5
- Annual staff turnover 55%
- Last health inspection June 2025
Resident & family reviews
No one has shared a review of Pontchartrain Health Care Center yet. If you or someone you love has lived here, what you saw could help another family make this decision with more confidence.