Charlwell House
Nursing Home Facility
305 Walpole Street, Norwood, MA 02062
Charlwell House is a senior care community located in Norwood, MA. It provides nursing home care and senior living for older adults in the Norwood area. To learn more or schedule a tour, call (781) 762-7700.
Operated by Best Care Services, which runs 5 communities in our directory.
Charlwell House is licensed for 124 beds, about typical for the area, where senior care communities in Norwood average about 129 beds.
Federal reporting puts occupancy at about 61% of its licensed beds, so availability is more likely here than at busier communities nearby. That is below the Norwood average of roughly 71%.
Medicare rates this community 1 out of 5 stars overall, a score based on health inspections, staffing levels and quality measures. Communities in Norwood average about 2.2 stars. The individual scores differ noticeably: 4 stars for staffing against 2 stars for health inspections, so it is worth reading both before deciding. Its most recent standard health inspection was in May 2025 and recorded 13 deficiencies.
Residents receive about 3.4 hours of nursing care per day on average, including 0.7 hours from a registered nurse. Communities in Norwood average about 3.8 hours. Nursing staff turnover over the past year was about 27%.
Inspection record
In its last three standard inspections and any complaint visits, federal inspectors cited 63 problems at Charlwell House. 4 findings involved harm to a resident, including 3 that put residents in immediate danger. 1 came from investigating complaints by residents or families.
Findings from the most recent inspection cycle
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Could cause more than minimal harm, a pattern
Resident Assessment and Care Planning
Ensure services provided by the nursing facility meet professional standards of quality.
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Could cause more than minimal harm, a pattern
Quality of Life and Care
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
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Could cause more than minimal harm, a pattern
Pharmacy Service
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
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Could cause more than minimal harm, a pattern
Infection Control
Provide and implement an infection prevention and control program.
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Could cause more than minimal harm, one or a few residents
Resident Rights
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
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Could cause more than minimal harm, one or a few residents
Resident Assessment and Care Planning
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
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Could cause more than minimal harm, one or a few residents
Resident Assessment and Care Planning
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
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Could cause more than minimal harm, one or a few residents
Quality of Life and Care
Provide care and assistance to perform activities of daily living for any resident who is unable.
Show 5 more
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Could cause more than minimal harm, one or a few residents
Quality of Life and Care
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
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Could cause more than minimal harm, one or a few residents
Quality of Life and Care
Provide appropriate foot care.
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Could cause more than minimal harm, one or a few residents
Pharmacy Service
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
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Could cause more than minimal harm, one or a few residents
Pharmacy Service
Ensure each resident’s drug regimen must be free from unnecessary drugs.
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Could cause more than minimal harm, one or a few residents
Quality of Life and Care
Provide or get specialized rehabilitative services as required for a resident.
A citation on its own does not mean poor care, and most are corrected within weeks. What matters most is how serious the findings were and whether the same problems keep coming back. When you visit, it is fair to ask the administrator what inspectors found and what has changed since.
Charlwell House offers nursing home care and senior living.
Facility details
- Organization type For profit - Partnership
- Beds / units 124
- Occupancy 61%
- Nursing hours per resident/day 3.4
- Annual staff turnover 27%
- Last health inspection May 2025
Resident & family reviews
No one has shared a review of Charlwell House yet. If you or someone you love has lived here, what you saw could help another family make this decision with more confidence.