Victoria Haven Nursing Facility
Nursing Home Facility
137 Nichols Street, Norwood, MA 02062
Victoria Haven Nursing Facility is a senior care community located in Norwood, MA. It provides nursing home care and senior living for older adults in the Norwood area. To learn more or schedule a tour, call (781) 762-0858.
Operated by Rehabilitation Associates, which runs 6 communities in our directory.
With 31 beds, Victoria Haven Nursing Facility is smaller than most nearby options, senior care communities in Norwood average about 129 beds. Smaller communities often mean more consistent day-to-day staffing and a calmer environment, while larger ones may have more specialized services on site. Which suits a particular person depends on the level of care needed.
Federal reporting puts occupancy at about 83% of its licensed beds. That is above the Norwood average of roughly 71%.
Medicare rates this community 2 out of 5 stars overall, a score based on health inspections, staffing levels and quality measures. The individual scores differ noticeably: 5 stars for staffing against 1 star for health inspections, so it is worth reading both before deciding. Its most recent standard health inspection was in January 2026 and recorded 17 deficiencies.
Residents receive about 4.6 hours of nursing care per day on average, including 0.7 hours from a registered nurse. Communities in Norwood average about 3.8 hours. Nursing staff turnover over the past year was about 22%.
Inspection record
In its last three standard inspections and any complaint visits, federal inspectors cited 39 problems at Victoria Haven Nursing Facility. 2 findings involved harm to a resident.
In the last three years Medicare fined this home once, a total of $40,641.
Findings from the most recent inspection cycle
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Could cause more than minimal harm, widespread
Nursing and Physician Services
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
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Could cause more than minimal harm, widespread
Nursing and Physician Services
Observe each nurse aide's job performance and give regular training.
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Could cause more than minimal harm, widespread
Administration
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
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Could cause more than minimal harm, widespread
Infection Control
Provide and implement an infection prevention and control program.
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Could cause more than minimal harm, a pattern
Resident Assessment and Care Planning
Ensure services provided by the nursing facility meet professional standards of quality.
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Could cause more than minimal harm, a pattern
Quality of Life and Care
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
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Could cause more than minimal harm, a pattern
Pharmacy Service
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
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Could cause more than minimal harm, a pattern
Pharmacy Service
Ensure medication error rates are not 5 percent or greater.
Show 9 more
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Could cause more than minimal harm, a pattern
Pharmacy Service
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
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Could cause more than minimal harm, a pattern
Nutrition and Dietary
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
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Could cause more than minimal harm, a pattern
Nutrition and Dietary
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
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Could cause more than minimal harm, one or a few residents
Resident Rights
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
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Could cause more than minimal harm, one or a few residents
Administration
Have an agreement with an approved laboratory to obtain services, if on-site laboratory services aren't provided.
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Could cause more than minimal harm, one or a few residents
Administration
Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results.
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Could cause more than minimal harm, one or a few residents
Administration
Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.
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Could cause more than minimal harm, one or a few residents
Infection Control
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
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Could cause more than minimal harm, one or a few residents
Nursing and Physician Services
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
A citation on its own does not mean poor care, and most are corrected within weeks. What matters most is how serious the findings were and whether the same problems keep coming back. When you visit, it is fair to ask the administrator what inspectors found and what has changed since.
Victoria Haven Nursing Facility offers nursing home care and senior living.
Facility details
- Organization type for-profit corporation
- Beds / units 31
- Occupancy 83%
- Nursing hours per resident/day 4.6
- Annual staff turnover 22%
- Last health inspection January 2026
Resident & family reviews
No one has shared a review of Victoria Haven Nursing Facility yet. If you or someone you love has lived here, what you saw could help another family make this decision with more confidence.