Wingate At South Hadley Rehab & Skilled Nursing
Nursing Home Facility
573 Granby Road, South Hadley, MA 01075
Wingate At South Hadley Rehab & Skilled Nursing is a senior care community located in South Hadley, MA. It provides nursing home care and senior living for older adults in the South Hadley area. To learn more or schedule a tour, call (413) 532-2200.
Wingate At South Hadley Rehab & Skilled Nursing is licensed for 132 beds.
Federal reporting puts occupancy at about 90% of its licensed beds, which is high; communities this full often maintain a waiting list, so it is worth calling well before you need a place.
Medicare rates this community 2 out of 5 stars overall, a score based on health inspections, staffing levels and quality measures. Its most recent standard health inspection was in May 2025 and recorded 11 deficiencies.
Residents receive about 3.3 hours of nursing care per day on average, including 0.5 hours from a registered nurse. Nursing staff turnover over the past year was about 52%.
Inspection record
In its last three standard inspections and any complaint visits, federal inspectors cited 54 problems at Wingate At South Hadley Rehab & Skilled Nursing. None of them caused harm to a resident. 4 came from investigating complaints by residents or families.
Findings from the most recent inspection cycle
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Could cause more than minimal harm, widespread
Environmental
Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
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Could cause more than minimal harm, a pattern
Infection Control
Provide and implement an infection prevention and control program.
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Could cause more than minimal harm, one or a few residents
Resident Assessment and Care Planning
Ensure each resident receives an accurate assessment.
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Could cause more than minimal harm, one or a few residents
Quality of Life and Care
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
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Could cause more than minimal harm, one or a few residents
Quality of Life and Care
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
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Could cause more than minimal harm, one or a few residents
Quality of Life and Care
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
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Could cause more than minimal harm, one or a few residents
Pharmacy Service
Ensure each resident’s drug regimen must be free from unnecessary drugs.
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Could cause more than minimal harm, one or a few residents
Administration
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Show 3 more
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Could cause more than minimal harm, one or a few residents
Resident Assessment and Care Planning
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
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Could cause more than minimal harm, one or a few residents
Infection Control
Develop and implement policies and procedures for flu and pneumonia vaccinations.
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Could cause more than minimal harm, one or a few residents
Infection Control
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
A citation on its own does not mean poor care, and most are corrected within weeks. What matters most is how serious the findings were and whether the same problems keep coming back. When you visit, it is fair to ask the administrator what inspectors found and what has changed since.
Wingate At South Hadley Rehab & Skilled Nursing offers nursing home care and senior living.
Facility details
- Organization type for-profit corporation
- Beds / units 132
- Occupancy 90%
- Nursing hours per resident/day 3.3
- Annual staff turnover 52%
- Last health inspection May 2025
Resident & family reviews
Wingate of South Hadley, Ma is a substandard facility. Personal experience: Withholding pain meds, refusal to change bed. No washing of any type in 5 days. Inedible food that both patient and friends could not stomach the smell of. Hot food coming cold, cold food coming warm. No one answers the call button: one time after 45 minutes called the front desk for assistance and STILL no one came! No one changed your clothes or bedclothes. Staff would laugh at you, and had no consideration for pain. I would not allow anyone I know to go to this place! they even lied to you about what meds they were giving you, and what messages you got. told me that my doctor did not want to talk to me when the message was that he was going to call me later when he had plenty of time. They even went so far as to try to get my husband arrested by the local police when he complained to staff about substandard care. He had to change me himself. I had to demand of police to get me out of facility because I feared for my life.
by Verified visitor, Jan 2010