Golden Living Center - The Hermitage
Nursing Home Facility
383 Mill Street, Worcester, MA 01602
Our Golden LivingCenter would like to extend you a warm welcome. Your doctor has recommended that you receive certain care, and we are happy that you chose us to provide you with that care. Our staff will review your doctor’s orders, and then you and your family will have an opportunity to help us plan how you can get the care that your doctor has ordered. Our comprehensive approach ensures our residents receive the most innovative and expert care possible, while our compassion and dedication keeps our focus exclusively on the individual.
Operated by Next Step Healthcare, which runs 13 communities in our directory.
Golden Living Center - The Hermitage is licensed for 101 beds, about typical for the area, where senior care communities in Worcester average about 133 beds.
Federal reporting puts occupancy at about 88% of its licensed beds.
Medicare rates this community 2 out of 5 stars overall, a score based on health inspections, staffing levels and quality measures. Communities in Worcester average about 3.1 stars. Its most recent standard health inspection was in August 2025 and recorded 12 deficiencies.
Residents receive about 3.7 hours of nursing care per day on average, including 0.5 hours from a registered nurse. Nursing staff turnover over the past year was about 21%.
Inspection record
In its last three standard inspections and any complaint visits, federal inspectors cited 33 problems at Golden Living Center - The Hermitage. None of them caused harm to a resident.
Findings from the most recent inspection cycle
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Could cause more than minimal harm, a pattern
Administration
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
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Could cause more than minimal harm, a pattern
Administration
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
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Could cause more than minimal harm, one or a few residents
Resident Rights
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
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Could cause more than minimal harm, one or a few residents
Resident Rights
Reasonably accommodate the needs and preferences of each resident.
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Could cause more than minimal harm, one or a few residents
Resident Assessment and Care Planning
Ensure services provided by the nursing facility meet professional standards of quality.
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Could cause more than minimal harm, one or a few residents
Quality of Life and Care
Provide care and assistance to perform activities of daily living for any resident who is unable.
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Could cause more than minimal harm, one or a few residents
Quality of Life and Care
Assist a resident in gaining access to vision and hearing services.
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Could cause more than minimal harm, one or a few residents
Nursing and Physician Services
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Show 4 more
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Could cause more than minimal harm, one or a few residents
Pharmacy Service
Ensure medication error rates are not 5 percent or greater.
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Could cause more than minimal harm, one or a few residents
Resident Rights
Ensure that staff members are educated on resident rights and facility responsibilities to properly care for its residents.
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Minimal harm or the potential for it, a pattern
Resident Rights
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
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Minimal harm or the potential for it, a pattern
Resident Assessment and Care Planning
Ensure each resident receives an accurate assessment.
A citation on its own does not mean poor care, and most are corrected within weeks. What matters most is how serious the findings were and whether the same problems keep coming back. When you visit, it is fair to ask the administrator what inspectors found and what has changed since.
Golden Living Center - The Hermitage offers nursing home care and senior living.
Facility details
- Organization type for-profit corporation
- Beds / units 101
- Occupancy 88%
- Nursing hours per resident/day 3.7
- Annual staff turnover 21%
- Last health inspection August 2025
Resident & family reviews
No one has shared a review of Golden Living Center - The Hermitage yet. If you or someone you love has lived here, what you saw could help another family make this decision with more confidence.