West Side House

West Side House is a senior care community located in Worcester, MA. It provides nursing home care and senior living for older adults in the Worcester area. To learn more or schedule a tour, call (978) 361-5032.

Operated by Elder Services, which runs 6 communities in our directory.

With 91 beds, West Side House is smaller than most nearby options, senior care communities in Worcester average about 133 beds. Smaller communities often mean more consistent day-to-day staffing and a calmer environment, while larger ones may have more specialized services on site. Which suits a particular person depends on the level of care needed.

Federal reporting puts occupancy at about 56% of its licensed beds, so availability is more likely here than at busier communities nearby. That is below the Worcester average of roughly 83%.

Medicare rates this community 5 out of 5 stars overall, a score based on health inspections, staffing levels and quality measures. Communities in Worcester average about 3.1 stars. Its most recent standard health inspection was in March 2026 and recorded no deficiencies.

Residents receive about 4.3 hours of nursing care per day on average, including 0.5 hours from a registered nurse. Communities in Worcester average about 3.6 hours. Nursing staff turnover over the past year was about 50%.

Medicare five-star ratings

• Overall ★★★★★ 5/5
• Health inspections ★★★★★ 5/5
• Staffing ★★★★★ 4/5
• Quality measures ★★★★★ 5/5

Source: Centers for Medicare & Medicaid Services (CMS) Care Compare. Ratings apply to Medicare/Medicaid-certified nursing homes and are updated by CMS monthly.

Inspection record

In its last three standard inspections and any complaint visits, federal inspectors cited 13 problems at West Side House. None of them caused harm to a resident. 1 came from investigating complaints by residents or families.

A citation on its own does not mean poor care, and most are corrected within weeks. What matters most is how serious the findings were and whether the same problems keep coming back. When you visit, it is fair to ask the administrator what inspectors found and what has changed since.

Source: Centers for Medicare & Medicaid Services, Health Deficiencies and Penalties files, updated monthly. See the full record on Medicare Care Compare.

West Side House offers nursing home care and senior living.

Facility details

• Organization type for-profit corporation
• Beds / units 91
• Occupancy 56%
• Nursing hours per resident/day 4.3
• Annual staff turnover 50%
• Last health inspection March 2026