Heartland Health Care Center-Hampton
Nursing Home Facility
800 Mulholland Road, Bay City, MI 48708
Located 1/2 a mile from McLaren Bay Region Hospital on Mulholland Street in Bay City , MI, Heartland provides individualized post-hospital skilled nursing care in a comfortable environment. Our clinical and therapy teams are experienced in providing specialized care focused on your needs, interests and ability. This commitment results in a smoother and safer transition throughout your recuperation. You should look for a setting that specializes in providing vital medical care and rehabilitation in a warm and caring environment. We offer a range of services to meet your health care needs.
Operated by Preferred Care, which runs 8 communities in our directory.
With 51 beds, Heartland Health Care Center-Hampton is one of the larger communities in the area, senior care communities in Bay City average about 15 beds. Larger communities more often keep clinical staff on site around the clock and can offer a wider range of on-site therapy and activities, though some families prefer the quieter feel of a smaller setting.
Federal reporting puts occupancy at about 90% of its licensed beds, which is high; communities this full often maintain a waiting list, so it is worth calling well before you need a place.
Medicare rates this community 4 out of 5 stars overall, a score based on health inspections, staffing levels and quality measures. Communities in Bay City average about 2.8 stars. Its most recent standard health inspection was in June 2025 and recorded 9 deficiencies.
Residents receive about 3.0 hours of nursing care per day on average, including 1.0 hours from a registered nurse. Communities in Bay City average about 3.6 hours. Nursing staff turnover over the past year was about 43%.
The community is located in Bay County, MI.
Inspection record
In its last three standard inspections and any complaint visits, federal inspectors cited 26 problems at Heartland Health Care Center-Hampton. None of them caused harm to a resident. 3 came from investigating complaints by residents or families.
Findings from the most recent inspection cycle
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Could cause more than minimal harm, widespread
Nursing and Physician Services
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
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Could cause more than minimal harm, one or a few residents
Resident Rights
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
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Could cause more than minimal harm, one or a few residents
Resident Rights
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
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Could cause more than minimal harm, one or a few residents
Resident Assessment and Care Planning
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
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Could cause more than minimal harm, one or a few residents
Quality of Life and Care
Provide care and assistance to perform activities of daily living for any resident who is unable.
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Could cause more than minimal harm, one or a few residents
Quality of Life and Care
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
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Could cause more than minimal harm, one or a few residents
Quality of Life and Care
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
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Could cause more than minimal harm, one or a few residents
Pharmacy Service
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Show 1 more
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Could cause more than minimal harm, one or a few residents
Infection Control
Develop and implement policies and procedures for flu and pneumonia vaccinations.
A citation on its own does not mean poor care, and most are corrected within weeks. What matters most is how serious the findings were and whether the same problems keep coming back. When you visit, it is fair to ask the administrator what inspectors found and what has changed since.
Heartland Health Care Center-Hampton offers nursing home care and senior living.
Facility details
- Organization type for-profit corporation
- Beds / units 51
- Occupancy 90%
- Nursing hours per resident/day 3.0
- Annual staff turnover 43%
- Last health inspection June 2025
Resident & family reviews
No one has shared a review of Heartland Health Care Center-Hampton yet. If you or someone you love has lived here, what you saw could help another family make this decision with more confidence.