Tendercare Gaylord
Nursing Home Facility
508 Random Lane, Gaylord, MI 49735
Tendercare Gaylord is a leading provider of long-term skilled nursing care and short-term rehabilitation solutions. Our 120 bed facility offers a full continuum of services and care focused around each individual in today’s ever-changing healthcare environment.
Operated by MediLodge, which runs 54 communities in our directory.
With 96 beds, Tendercare Gaylord is one of the larger communities in the area, senior care communities in Gaylord average about 14 beds. Larger communities more often keep clinical staff on site around the clock and can offer a wider range of on-site therapy and activities, though some families prefer the quieter feel of a smaller setting.
Medicare rates this community 4 out of 5 stars overall, a score based on health inspections, staffing levels and quality measures. The individual scores differ noticeably: 5 stars for staffing against 2 stars for health inspections, so it is worth reading both before deciding. Its most recent standard health inspection was in March 2026 and recorded 14 deficiencies.
Residents receive about 4.3 hours of nursing care per day on average, including 1.2 hours from a registered nurse. Communities in Gaylord average about 4.7 hours. Nursing staff turnover over the past year was about 40%.
The community is located in Otsego County, MI.
Inspection record
In its last three standard inspections and any complaint visits, federal inspectors cited 34 problems at Tendercare Gaylord. 2 findings involved harm to a resident. 5 came from investigating complaints by residents or families.
Findings from the most recent inspection cycle
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Caused harm to a resident, one or a few residents
Quality of Life and Care
Assist a resident in gaining access to vision and hearing services.
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Caused harm to a resident, one or a few residents
Freedom from Abuse, Neglect, and Exploitation
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
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Could cause more than minimal harm, widespread
Nutrition and Dietary
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
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Could cause more than minimal harm, widespread
Infection Control
Provide and implement an infection prevention and control program.
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Could cause more than minimal harm, a pattern
Pharmacy Service
Ensure medication error rates are not 5 percent or greater.
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Could cause more than minimal harm, a pattern
Pharmacy Service
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
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Could cause more than minimal harm, one or a few residents
Quality of Life and Care
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
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Could cause more than minimal harm, one or a few residents
Quality of Life and Care
Provide safe and appropriate respiratory care for a resident when needed.
Show 6 more
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Could cause more than minimal harm, one or a few residents
Administration
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
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Could cause more than minimal harm, one or a few residents
Administration
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
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Could cause more than minimal harm, one or a few residents
Infection Control
Develop and implement policies and procedures for flu and pneumonia vaccinations.
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Could cause more than minimal harm, one or a few residents
Infection Control
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
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Could cause more than minimal harm, one or a few residents
Quality of Life and Care
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
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Could cause more than minimal harm, one or a few residents
Pharmacy Service
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
A citation on its own does not mean poor care, and most are corrected within weeks. What matters most is how serious the findings were and whether the same problems keep coming back. When you visit, it is fair to ask the administrator what inspectors found and what has changed since.
Tendercare Gaylord offers memory care, nursing home care, and senior living.
Facility details
- Organization type for-profit corporation
- Beds / units 96
- Nursing hours per resident/day 4.3
- Annual staff turnover 40%
- Last health inspection March 2026
Resident & family reviews
No one has shared a review of Tendercare Gaylord yet. If you or someone you love has lived here, what you saw could help another family make this decision with more confidence.