Bortz Health Care Of West Branch
Nursing Home Facility
445 S Valley St, West Branch, MI 48661
Bortz Health Care Of West Branch is a senior care community located in West Branch, MI. It provides nursing home care and senior living for older adults in the West Branch area. To learn more or schedule a tour, call (989) 345-3600.
Operated by Villa Healthcare, which runs 18 communities in our directory.
With 70 beds, Bortz Health Care Of West Branch is one of the larger communities in the area, senior care communities in West Branch average about 39 beds. Larger communities more often keep clinical staff on site around the clock and can offer a wider range of on-site therapy and activities, though some families prefer the quieter feel of a smaller setting.
Federal reporting puts occupancy at about 84% of its licensed beds.
Medicare rates this community 3 out of 5 stars overall, a score based on health inspections, staffing levels and quality measures. Its most recent standard health inspection was in April 2025 and recorded 13 deficiencies.
Residents receive about 3.8 hours of nursing care per day on average, including 0.7 hours from a registered nurse. Nursing staff turnover over the past year was about 59%.
The community is located in Ogemaw County, MI.
Inspection record
In its last three standard inspections and any complaint visits, federal inspectors cited 40 problems at Bortz Health Care Of West Branch. 5 findings involved harm to a resident. 5 came from investigating complaints by residents or families.
In the last three years Medicare fined this home once, a total of $56,193.
Findings from the most recent inspection cycle
-
Could cause more than minimal harm, one or a few residents
Quality of Life and Care
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
-
Could cause more than minimal harm, widespread
Pharmacy Service
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
-
Could cause more than minimal harm, widespread
Nutrition and Dietary
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
-
Could cause more than minimal harm, widespread
Infection Control
Provide and implement an infection prevention and control program.
-
Could cause more than minimal harm, a pattern
Pharmacy Service
Ensure medication error rates are not 5 percent or greater.
-
Could cause more than minimal harm, a pattern
Administration
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
-
Could cause more than minimal harm, one or a few residents
Resident Rights
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
-
Could cause more than minimal harm, one or a few residents
Resident Rights
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Show 5 more
-
Could cause more than minimal harm, one or a few residents
Quality of Life and Care
Provide care and assistance to perform activities of daily living for any resident who is unable.
-
Could cause more than minimal harm, one or a few residents
Quality of Life and Care
Provide safe and appropriate respiratory care for a resident when needed.
-
Could cause more than minimal harm, one or a few residents
Quality of Life and Care
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
-
Could cause more than minimal harm, one or a few residents
Pharmacy Service
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
-
Could cause more than minimal harm, one or a few residents
Nutrition and Dietary
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
A citation on its own does not mean poor care, and most are corrected within weeks. What matters most is how serious the findings were and whether the same problems keep coming back. When you visit, it is fair to ask the administrator what inspectors found and what has changed since.
Bortz Health Care Of West Branch offers nursing home care and senior living.
Facility details
- Organization type for-profit corporation
- Beds / units 70
- Occupancy 84%
- Nursing hours per resident/day 3.8
- Annual staff turnover 59%
- Last health inspection April 2025
Resident & family reviews
No one has shared a review of Bortz Health Care Of West Branch yet. If you or someone you love has lived here, what you saw could help another family make this decision with more confidence.