Havenwood-Heritage Heights
Nursing Home Facility
33 Christian Avenue, Concord, NH 03301
Havenwood-Heritage Heights is a senior care community located in Concord, NH. It provides assisted living, nursing home care, independent living, continuing care (CCRC), and senior living for older adults in the Concord area. To learn more or schedule a tour, call (603) 224-5363.
With 70 beds, Havenwood-Heritage Heights is smaller than most nearby options, senior care communities in Concord average about 106 beds. Smaller communities often mean more consistent day-to-day staffing and a calmer environment, while larger ones may have more specialized services on site. Which suits a particular person depends on the level of care needed.
Federal reporting puts occupancy at about 92% of its licensed beds, which is high; communities this full often maintain a waiting list, so it is worth calling well before you need a place.
Medicare rates this community 2 out of 5 stars overall, a score based on health inspections, staffing levels and quality measures. The individual scores differ noticeably: 4 stars for staffing against 2 stars for health inspections, so it is worth reading both before deciding. Its most recent standard health inspection was in April 2026 and recorded 2 deficiencies.
Residents receive about 5.2 hours of nursing care per day on average, including 1.0 hours from a registered nurse. Communities in Concord average about 4.2 hours.
Inspection record
In its last three standard inspections and any complaint visits, federal inspectors cited 7 problems at Havenwood-Heritage Heights. None of them caused harm to a resident.
Findings from the most recent inspection cycle
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Could cause more than minimal harm, widespread
Administration
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
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Could cause more than minimal harm, widespread
Infection Control
Provide and implement an infection prevention and control program.
A citation on its own does not mean poor care, and most are corrected within weeks. What matters most is how serious the findings were and whether the same problems keep coming back. When you visit, it is fair to ask the administrator what inspectors found and what has changed since.
Havenwood-Heritage Heights offers assisted living, nursing home care, independent living, continuing care (CCRC), and senior living.
Facility details
- Organization type for-profit corporation
- Beds / units 70
- Occupancy 92%
- Nursing hours per resident/day 5.2
- Last health inspection April 2026
Resident & family reviews
I couldn't ask for a better place for my family member to enjoy retirement! HHH has so many amenities and activities for residents to enjoy. It's so nice knowing my grandma has a place where she is safe and happy.
by Sarah Edgin, Mar 2018