Ontario County Health Facility
Nursing Home Facility
3062 County Complex Drive, Canandaigua, NY 14424
Ontario County Health Facility is a senior care community located in Canandaigua, NY. It provides nursing home care and senior living for older adults in the Canandaigua area. To learn more or schedule a tour, call (585) 396-4345.
Operated by Centers Health Care, which runs 33 communities in our directory.
With 98 beds, Ontario County Health Facility is one of the larger communities in the area, senior care communities in Canandaigua average about 67 beds. Larger communities more often keep clinical staff on site around the clock and can offer a wider range of on-site therapy and activities, though some families prefer the quieter feel of a smaller setting.
Federal reporting puts occupancy at about 96% of its licensed beds, which is high; communities this full often maintain a waiting list, so it is worth calling well before you need a place.
Medicare rates this community 1 out of 5 stars overall, a score based on health inspections, staffing levels and quality measures. Communities in Canandaigua average about 2.3 stars. Its most recent standard health inspection was in January 2025 and recorded 20 deficiencies.
Residents receive about 3.0 hours of nursing care per day on average, including 0.4 hours from a registered nurse. Nursing staff turnover over the past year was about 81%, which is high and can affect continuity of care.
The community is located in Ontario County, NY.
Inspection record
In its last three standard inspections and any complaint visits, federal inspectors cited 41 problems at Ontario County Health Facility. 3 findings involved harm to a resident, including 1 that put residents in immediate danger. 15 came from investigating complaints by residents or families.
In the last three years Medicare fined this home once, a total of $117,878.
Findings from the most recent inspection cycle
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Put residents in immediate danger, a pattern
Freedom from Abuse, Neglect, and Exploitation
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
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Caused harm to a resident, a pattern
Nursing and Physician Services
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
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Caused harm to a resident, one or a few residents
Resident Rights
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
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Could cause more than minimal harm, a pattern
Resident Rights
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
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Could cause more than minimal harm, a pattern
Resident Assessment and Care Planning
Ensure each resident receives an accurate assessment.
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Could cause more than minimal harm, a pattern
Infection Control
Provide and implement an infection prevention and control program.
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Could cause more than minimal harm, a pattern
Environmental
Make sure that a working call system is available in each resident's bathroom and bathing area.
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Could cause more than minimal harm, one or a few residents
Resident Assessment and Care Planning
Ensure services provided by the nursing facility meet professional standards of quality.
Show 12 more
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Could cause more than minimal harm, widespread
Administration
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
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Could cause more than minimal harm, widespread
Environmental
Make sure that a working call system is available in each resident's bathroom and bathing area.
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Could cause more than minimal harm, a pattern
Resident Rights
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
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Could cause more than minimal harm, a pattern
Quality of Life and Care
Provide care and assistance to perform activities of daily living for any resident who is unable.
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Could cause more than minimal harm, a pattern
Quality of Life and Care
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
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Could cause more than minimal harm, a pattern
Infection Control
Provide and implement an infection prevention and control program.
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Could cause more than minimal harm, one or a few residents
Quality of Life and Care
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
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Could cause more than minimal harm, one or a few residents
Quality of Life and Care
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
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Could cause more than minimal harm, one or a few residents
Pharmacy Service
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
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Could cause more than minimal harm, one or a few residents
Infection Control
Develop and implement policies and procedures for flu and pneumonia vaccinations.
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Minimal harm or the potential for it, a pattern
Resident Rights
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
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Minimal harm or the potential for it, a pattern
Resident Rights
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
A citation on its own does not mean poor care, and most are corrected within weeks. What matters most is how serious the findings were and whether the same problems keep coming back. When you visit, it is fair to ask the administrator what inspectors found and what has changed since.
Ontario County Health Facility offers nursing home care and senior living.
Facility details
- Organization type Government - County
- Beds / units 98
- Occupancy 96%
- Nursing hours per resident/day 3.0
- Annual staff turnover 81%
- Last health inspection January 2025
Resident & family reviews
No one has shared a review of Ontario County Health Facility yet. If you or someone you love has lived here, what you saw could help another family make this decision with more confidence.