North Country Nursing & Rehabilitation Center
Nursing Home Facility
182 Highland Road, Massena, NY 13662
North Country Nursing & Rehabilitation Center is a senior care community located in Massena, NY. It provides nursing home care and senior living for older adults in the Massena area. To learn more or schedule a tour, call (315) 769-9956.
With 140 beds, North Country Nursing & Rehabilitation Center is one of the larger communities in the area, senior care communities in Massena average about 73 beds. Larger communities more often keep clinical staff on site around the clock and can offer a wider range of on-site therapy and activities, though some families prefer the quieter feel of a smaller setting.
Federal reporting puts occupancy at about 91% of its licensed beds, which is high; communities this full often maintain a waiting list, so it is worth calling well before you need a place.
Medicare rates this community 2 out of 5 stars overall, a score based on health inspections, staffing levels and quality measures. The individual scores differ noticeably: 4 stars for staffing against 2 stars for health inspections, so it is worth reading both before deciding. Its most recent standard health inspection was in August 2025 and recorded 5 deficiencies.
Residents receive about 3.9 hours of nursing care per day on average, including 0.9 hours from a registered nurse. Nursing staff turnover over the past year was about 48%.
The community is located in Saint Lawrence County, NY.
Inspection record
In its last three standard inspections and any complaint visits, federal inspectors cited 26 problems at North Country Nursing & Rehabilitation Center. None of them caused harm to a resident. 6 came from investigating complaints by residents or families.
Findings from the most recent inspection cycle
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Could cause more than minimal harm, widespread
Nutrition and Dietary
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
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Could cause more than minimal harm, widespread
Nutrition and Dietary
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
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Could cause more than minimal harm, one or a few residents
Quality of Life and Care
Provide enough food/fluids to maintain a resident's health.
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Could cause more than minimal harm, one or a few residents
Nutrition and Dietary
Dispose of garbage and refuse properly.
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Could cause more than minimal harm, one or a few residents
Environmental
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
A citation on its own does not mean poor care, and most are corrected within weeks. What matters most is how serious the findings were and whether the same problems keep coming back. When you visit, it is fair to ask the administrator what inspectors found and what has changed since.
North Country Nursing & Rehabilitation Center offers nursing home care and senior living.
Facility details
- Organization type for-profit corporation
- Beds / units 140
- Occupancy 91%
- Nursing hours per resident/day 3.9
- Annual staff turnover 48%
- Last health inspection August 2025
Resident & family reviews
No one has shared a review of North Country Nursing & Rehabilitation Center yet. If you or someone you love has lived here, what you saw could help another family make this decision with more confidence.