Highlands Living Center
Nursing Home Facility
500 Hahnemann Trail, Pittsford, NY 14534
Highlands Living Center is a senior care community located in Pittsford, NY. It provides nursing home care, continuing care (CCRC), and senior living for older adults in the Pittsford area. To learn more or schedule a tour, call (585) 383-1700.
With 122 beds, Highlands Living Center is one of the larger communities in the area, senior care communities in Pittsford average about 85 beds. Larger communities more often keep clinical staff on site around the clock and can offer a wider range of on-site therapy and activities, though some families prefer the quieter feel of a smaller setting.
Federal reporting puts occupancy at about 95% of its licensed beds, which is high; communities this full often maintain a waiting list, so it is worth calling well before you need a place.
Medicare rates this community 2 out of 5 stars overall, a score based on health inspections, staffing levels and quality measures. Its most recent standard health inspection was in February 2025 and recorded 10 deficiencies.
Residents receive about 3.6 hours of nursing care per day on average, including 0.5 hours from a registered nurse. Nursing staff turnover over the past year was about 60%, which is high and can affect continuity of care.
The community is located in Monroe County, NY.
Inspection record
In its last three standard inspections and any complaint visits, federal inspectors cited 19 problems at Highlands Living Center. None of them caused harm to a resident. 2 came from investigating complaints by residents or families.
Findings from the most recent inspection cycle
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Could cause more than minimal harm, one or a few residents
Freedom from Abuse, Neglect, and Exploitation
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
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Could cause more than minimal harm, one or a few residents
Freedom from Abuse, Neglect, and Exploitation
Respond appropriately to all alleged violations.
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Could cause more than minimal harm, a pattern
Freedom from Abuse, Neglect, and Exploitation
Respond appropriately to all alleged violations.
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Could cause more than minimal harm, a pattern
Environmental
Make sure that a working call system is available in each resident's bathroom and bathing area.
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Could cause more than minimal harm, a pattern
Environmental
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
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Could cause more than minimal harm, one or a few residents
Resident Assessment and Care Planning
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
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Could cause more than minimal harm, one or a few residents
Quality of Life and Care
Provide care and assistance to perform activities of daily living for any resident who is unable.
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Could cause more than minimal harm, one or a few residents
Pharmacy Service
Ensure medication error rates are not 5 percent or greater.
Show 2 more
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Could cause more than minimal harm, one or a few residents
Pharmacy Service
Ensure that residents are free from significant medication errors.
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Could cause more than minimal harm, one or a few residents
Infection Control
Provide and implement an infection prevention and control program.
A citation on its own does not mean poor care, and most are corrected within weeks. What matters most is how serious the findings were and whether the same problems keep coming back. When you visit, it is fair to ask the administrator what inspectors found and what has changed since.
Highlands Living Center offers nursing home care, continuing care (CCRC), and senior living.
Facility details
- Organization type Non profit - Corporation
- Beds / units 122
- Occupancy 95%
- Nursing hours per resident/day 3.6
- Annual staff turnover 60%
- Last health inspection February 2025
Resident & family reviews
No one has shared a review of Highlands Living Center yet. If you or someone you love has lived here, what you saw could help another family make this decision with more confidence.