Brookdale Pittsford

Although the website for this facility states that they have well trained staff to deal with Alzheimer's patients they actually do not. My father was placed here 10 days prior to my mother's death. The staff called me to ask me what I wanted them to tell him about his wife. My family was under the impression that the "trained" staff would be able to help us to come up with ways to answer the many questions that may arise. Another disappointment came after my father had been there about one month. Another resident of the home had accused him at dinner on a Tuesday night of stealing things from his room.....the aid told the resident that that was not true. Nothing more was made of the incident and the two men were allowed to dine at the same table the next two evenings. On the Friday night there was an incident again between the two men and my father ended up causing an injury to the other resident. Within minutes we were summoned to the home because they were evicting my father. I feel that if proper control of the situation leading up to Friday night had been handled better, my father never would have struck out in anger. My family was told that evening that they had a few new employees that had not yet been trained completely!!! I can't help but wonder what exactly we were paying for??????

by Dan O'Connor, Sep 2012