Kirkhaven
Nursing Home Facility
254 Alexander Street, Rochester, NY 14607
Kirkhaven is a senior care community located in Rochester, NY. It provides nursing home care and senior living for older adults in the Rochester area. To learn more or schedule a tour, call (585) 461-1991.
Kirkhaven is licensed for 147 beds, about typical for the area, where senior care communities in Rochester average about 144 beds.
Federal reporting puts occupancy at about 93% of its licensed beds, which is high; communities this full often maintain a waiting list, so it is worth calling well before you need a place.
Medicare rates this community 1 out of 5 stars overall, a score based on health inspections, staffing levels and quality measures. Communities in Rochester average about 2.9 stars. Its most recent standard health inspection was in December 2024 and recorded 21 deficiencies.
The community is located in Monroe County, NY.
Inspection record
In its last three standard inspections and any complaint visits, federal inspectors cited 30 problems at Kirkhaven. 1 finding involved harm to a resident. 13 came from investigating complaints by residents or families.
In the last three years Medicare fined this home once, a total of $8,278.
Findings from the most recent inspection cycle
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Caused harm to a resident, one or a few residents
Resident Rights
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
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Could cause more than minimal harm, a pattern
Freedom from Abuse, Neglect, and Exploitation
Respond appropriately to all alleged violations.
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Could cause more than minimal harm, a pattern
Quality of Life and Care
Provide care and assistance to perform activities of daily living for any resident who is unable.
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Could cause more than minimal harm, a pattern
Quality of Life and Care
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
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Could cause more than minimal harm, a pattern
Nursing and Physician Services
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
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Could cause more than minimal harm, one or a few residents
Resident Rights
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
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Could cause more than minimal harm, one or a few residents
Nutrition and Dietary
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
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Could cause more than minimal harm, a pattern
Quality of Life and Care
Provide care and assistance to perform activities of daily living for any resident who is unable.
Show 13 more
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Could cause more than minimal harm, a pattern
Pharmacy Service
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
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Could cause more than minimal harm, one or a few residents
Resident Assessment and Care Planning
Ensure services provided by the nursing facility meet professional standards of quality.
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Could cause more than minimal harm, a pattern
Resident Assessment and Care Planning
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
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Could cause more than minimal harm, a pattern
Quality of Life and Care
Provide safe and appropriate respiratory care for a resident when needed.
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Could cause more than minimal harm, a pattern
Nutrition and Dietary
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
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Could cause more than minimal harm, a pattern
Infection Control
Provide and implement an infection prevention and control program.
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Could cause more than minimal harm, one or a few residents
Resident Rights
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
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Could cause more than minimal harm, one or a few residents
Resident Assessment and Care Planning
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
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Could cause more than minimal harm, one or a few residents
Quality of Life and Care
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
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Could cause more than minimal harm, one or a few residents
Quality of Life and Care
Assist a resident in gaining access to vision and hearing services.
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Could cause more than minimal harm, one or a few residents
Quality of Life and Care
Provide enough food/fluids to maintain a resident's health.
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Could cause more than minimal harm, one or a few residents
Quality of Life and Care
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
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Could cause more than minimal harm, one or a few residents
Nutrition and Dietary
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
A citation on its own does not mean poor care, and most are corrected within weeks. What matters most is how serious the findings were and whether the same problems keep coming back. When you visit, it is fair to ask the administrator what inspectors found and what has changed since.
Kirkhaven offers nursing home care and senior living.
Facility details
- Organization type Non profit - Church related
- Beds / units 147
- Religious affiliation Church Based
- Occupancy 93%
- Last health inspection December 2024
Resident & family reviews
Kirkhaven is a dump. We brought my mother to Kirkhaven when she got out of the hospital and it was a terrible experience. Furniture was dirty, broken and torn. When we asked to have it replaced, the replacements were in worse shape. The walker that they insisted she use was flimsy and again the replacement they provided when we asked, was also in bad shape and unsafe.
The staff was nasty to her, so we ultimately had to find a new nursing home to move her to. She is now in another home that is a clean and safe that we trust will keep her safe and healthy.
Don't put your loved one in Kirkhaven!
by Pauline Leighton, Sep 2012