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The Pavilion at Vestal

Nursing Home Facility

105 West Sheedy Road, Vestal, NY 13850

Assisted Living Nursing Home Care In-Home Care Senior Living
The Pavilion at Vestal

The Pavilion at Vestal is a senior care community located in Vestal, NY. It provides assisted living, nursing home care, in-home care, and senior living for older adults in the Vestal area. To learn more or schedule a tour, call (607) 754-4105.

Operated by Upstate Services Group, which runs 17 communities in our directory.

With 40 beds, The Pavilion at Vestal is smaller than most nearby options, senior care communities in Vestal average about 114 beds. Smaller communities often mean more consistent day-to-day staffing and a calmer environment, while larger ones may have more specialized services on site. Which suits a particular person depends on the level of care needed.

Medicare rates this community 2 out of 5 stars overall, a score based on health inspections, staffing levels and quality measures. The individual scores differ noticeably: 4 stars for staffing against 1 star for health inspections, so it is worth reading both before deciding. Its most recent standard health inspection was in July 2024 and recorded 12 deficiencies.

Residents receive about 3.8 hours of nursing care per day on average, including 0.6 hours from a registered nurse. Nursing staff turnover over the past year was about 63%, which is high and can affect continuity of care.

The community is located in Broome County, NY.

Medicare five-star ratings

  • Overall ★★★★★ 2/5
  • Health inspections ★★★★★ 1/5
  • Staffing ★★★★★ 4/5
  • Quality measures ★★★★★ 5/5

Source: Centers for Medicare & Medicaid Services (CMS) Care Compare. Ratings apply to Medicare/Medicaid-certified nursing homes and are updated by CMS monthly.

Inspection record

In its last three standard inspections and any complaint visits, federal inspectors cited 31 problems at The Pavilion at Vestal. None of them caused harm to a resident. 7 came from investigating complaints by residents or families.

Findings from the most recent inspection cycle

  • Could cause more than minimal harm, widespread Nursing and Physician Services

    Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

    Inspected July 2024. Corrected by August 30, 2024.

  • Could cause more than minimal harm, widespread Nutrition and Dietary

    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Inspected July 2024. Corrected by August 30, 2024.

  • Could cause more than minimal harm, a pattern Quality of Life and Care

    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Inspected July 2024. Corrected by August 30, 2024.

  • Could cause more than minimal harm, one or a few residents Resident Rights

    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Inspected July 2024, after a complaint. Corrected by August 30, 2024.

  • Could cause more than minimal harm, one or a few residents Resident Assessment and Care Planning

    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Inspected July 2024. Corrected by August 30, 2024.

  • Could cause more than minimal harm, one or a few residents Quality of Life and Care

    Provide care and assistance to perform activities of daily living for any resident who is unable.

    Inspected July 2024, after a complaint. Corrected by August 30, 2024.

  • Could cause more than minimal harm, one or a few residents Nursing and Physician Services

    Post nurse staffing information every day.

    Inspected July 2024. Corrected by August 30, 2024.

  • Could cause more than minimal harm, one or a few residents Pharmacy Service

    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Inspected July 2024. Corrected by August 30, 2024.

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  • Could cause more than minimal harm, one or a few residents Nutrition and Dietary

    Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.

    Inspected July 2024. Corrected by August 30, 2024.

  • Could cause more than minimal harm, one or a few residents Nutrition and Dietary

    Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Inspected July 2024, after a complaint. Corrected by August 30, 2024.

  • Could cause more than minimal harm, one or a few residents Infection Control

    Provide and implement an infection prevention and control program.

    Inspected July 2024, after a complaint. Corrected by August 30, 2024.

  • Could cause more than minimal harm, one or a few residents Environmental

    Make sure that a working call system is available in each resident's bathroom and bathing area.

    Inspected July 2024. Corrected by August 30, 2024.

A citation on its own does not mean poor care, and most are corrected within weeks. What matters most is how serious the findings were and whether the same problems keep coming back. When you visit, it is fair to ask the administrator what inspectors found and what has changed since.

Source: Centers for Medicare & Medicaid Services, Health Deficiencies and Penalties files, updated monthly. See the full record on Medicare Care Compare.

The Pavilion at Vestal offers assisted living, nursing home care, in-home care, and senior living.

Facility details

  • Organization type for-profit corporation
  • Beds / units 40
  • Nursing hours per resident/day 3.8
  • Annual staff turnover 63%
  • Last health inspection July 2024

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