Pelican Health Randolph LLC
Nursing Home Facility
4801 Randolph Road, Charlotte, NC 28211
Avanté at Charlotte is the epitome of Southern hospitality, a skilled nursing and rehabilitation center conveniently located close to downtown. Our dedicated team of professionals cares for clients and residents like family, whether they are here for short-term rehabilitation services or a long-term stay. Striving to keep our guests healthy and happy is our top priority, which is why we would like to welcome you to a world of comfort and caring in the Queen City -- Avanté at Charlotte!
Operated by Avante Group, which runs 20 communities in our directory.
Pelican Health Randolph LLC is licensed for 100 beds, about typical for the area, where senior care communities in Charlotte average about 91 beds.
Federal reporting puts occupancy at about 82% of its licensed beds.
Medicare rates this community 1 out of 5 stars overall, a score based on health inspections, staffing levels and quality measures. Communities in Charlotte average about 2.5 stars. Its most recent standard health inspection was in September 2025 and recorded 15 deficiencies.
Residents receive about 3.2 hours of nursing care per day on average, including 0.7 hours from a registered nurse. Communities in Charlotte average about 4.6 hours. Nursing staff turnover over the past year was about 76%, which is high and can affect continuity of care.
The community is located in Mecklenburg County, NC.
Inspection record
In its last three standard inspections and any complaint visits, federal inspectors cited 47 problems at Pelican Health Randolph LLC. 2 findings involved harm to a resident, including 2 that put residents in immediate danger. 17 came from investigating complaints by residents or families.
In the last three years Medicare fined this home 3 times, a total of $19,663.
Findings from the most recent inspection cycle
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Could cause more than minimal harm, a pattern
Resident Rights
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
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Could cause more than minimal harm, a pattern
Environmental
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
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Could cause more than minimal harm, one or a few residents
Resident Rights
Reasonably accommodate the needs and preferences of each resident.
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Could cause more than minimal harm, one or a few residents
Freedom from Abuse, Neglect, and Exploitation
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
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Could cause more than minimal harm, one or a few residents
Freedom from Abuse, Neglect, and Exploitation
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
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Could cause more than minimal harm, one or a few residents
Resident Rights
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
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Could cause more than minimal harm, one or a few residents
Resident Assessment and Care Planning
Ensure services provided by the nursing facility meet professional standards of quality.
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Could cause more than minimal harm, one or a few residents
Quality of Life and Care
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Show 7 more
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Could cause more than minimal harm, one or a few residents
Quality of Life and Care
Provide appropriate foot care.
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Could cause more than minimal harm, one or a few residents
Quality of Life and Care
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
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Could cause more than minimal harm, one or a few residents
Quality of Life and Care
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
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Could cause more than minimal harm, one or a few residents
Quality of Life and Care
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
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Could cause more than minimal harm, one or a few residents
Quality of Life and Care
Provide safe and appropriate respiratory care for a resident when needed.
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Could cause more than minimal harm, one or a few residents
Infection Control
Provide and implement an infection prevention and control program.
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Could cause more than minimal harm, one or a few residents
Environmental
Make sure that a working call system is available in each resident's bathroom and bathing area.
A citation on its own does not mean poor care, and most are corrected within weeks. What matters most is how serious the findings were and whether the same problems keep coming back. When you visit, it is fair to ask the administrator what inspectors found and what has changed since.
Pelican Health Randolph LLC offers nursing home care and senior living.
Facility details
- Organization type for-profit corporation
- Beds / units 100
- Occupancy 82%
- Nursing hours per resident/day 3.2
- Annual staff turnover 76%
- Last health inspection September 2025
Resident & family reviews
Both of my parents were residents here for almost 6 months. This is one of the worst facilities in Charlotte. The rooms are rundown and often in poor repair. The wall around the Heating/Air unit was not sealed and let in cold/hot air and bugs. The toilet was not handicap accessible as one side was less than 4 inches from the wall. It was too low and you could not get a chair over the top to raise it comfortably. The food was a constant source of complaint as both of my parents had dietary requirements that were consistently unmet. Both had heart problems and one was diabetic. The food was often cold by the time it reached my parents. And why they even asked about my parents preferences is a mystery. They often received food they could not eat or did not like. And bringing food to them was discouraged as there was no place to store it safely. There were often med errors, especially with diabetic care, and the doctor seldom saw my parents when requested. Their names often mysteriously disappeared from the list. There were several times where their conditions were severely misdiagnosed, and would have resulted in severe injury, had we not sought outside medical care. So make sure you maintain access to your outside care providers. And while there were several staff members who were angels and were outstanding caregivers, overall, staffing was poor. Often they were mean-spirited and verbally abusive or highly disrespectful to residents. My mother was confined to her bed and often left in soiled diapers until staff could "get around to her". And if you needed therapy, don't get your hopes up unless they can charge for it. Restorative therapy, forget about it. And staff attitudes were a direct reflection of management's. Management absolutely does not want to hear any complaints about the facility, staff , or resident care. Even when you follow their guidelines, rules, and procedures for filing complaints, be ready for loads of negative feedback and reaction. If you cannot be intimidated, controlled, or forced to fall in line, they will find a way to discharge your loved ones. Even if that means unethical and unprofessional tactics. Even if it means discharging your loved ones to a facility unable to meet their needs by sidestepping the assessment process. These are just a few of the issues experienced by my parents. If you have no other choice and have to place a loved one here, I suggest you keep a close eye on what goes on, and put your local ombudsman on speed dial. Have a blessed day.
by Bart Helton, Feb 2013