Crown Haven Health and Rehabilitation
Nursing Home Facility
620 Tom Hunter Road, Charlotte, NC 28213
Crown Haven Health and Rehabilitation is a senior care community located in Charlotte, NC. It provides nursing home care and senior living for older adults in the Charlotte area. To learn more or schedule a tour, call (704)598-5136.
With 120 beds, Crown Haven Health and Rehabilitation is one of the larger communities in the area, senior care communities in Charlotte average about 91 beds. Larger communities more often keep clinical staff on site around the clock and can offer a wider range of on-site therapy and activities, though some families prefer the quieter feel of a smaller setting.
Federal reporting puts occupancy at about 77% of its licensed beds.
Medicare rates this community 2 out of 5 stars overall, a score based on health inspections, staffing levels and quality measures. Its most recent standard health inspection was in July 2025 and recorded 6 deficiencies.
Residents receive about 3.1 hours of nursing care per day on average, including 0.4 hours from a registered nurse. Communities in Charlotte average about 4.6 hours. Nursing staff turnover over the past year was about 57%.
The community is located in Mecklenburg County, NC.
Inspection record
In its last three standard inspections and any complaint visits, federal inspectors cited 44 problems at Crown Haven Health and Rehabilitation. 5 findings involved harm to a resident, including 4 that put residents in immediate danger. 20 came from investigating complaints by residents or families.
In the last three years Medicare fined this home 4 times, a total of $71,235. Medicare also stopped paying for new admissions once in that period.
Findings from the most recent inspection cycle
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Put residents in immediate danger, one or a few residents
Resident Rights
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
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Could cause more than minimal harm, one or a few residents
Resident Rights
Ensure that residents are fully informed and understand their health status, care and treatments.
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Could cause more than minimal harm, one or a few residents
Resident Rights
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
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Could cause more than minimal harm, one or a few residents
Resident Assessment and Care Planning
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
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Could cause more than minimal harm, one or a few residents
Resident Assessment and Care Planning
Ensure services provided by the nursing facility meet professional standards of quality.
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Could cause more than minimal harm, one or a few residents
Quality of Life and Care
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
A citation on its own does not mean poor care, and most are corrected within weeks. What matters most is how serious the findings were and whether the same problems keep coming back. When you visit, it is fair to ask the administrator what inspectors found and what has changed since.
Crown Haven Health and Rehabilitation offers nursing home care and senior living.
Facility details
- Organization type for-profit limited liability corporation
- Beds / units 120
- Occupancy 77%
- Nursing hours per resident/day 3.1
- Annual staff turnover 57%
- Last health inspection July 2025
Resident & family reviews
I was a patient there since August 2008 to approx July 2009. Having come out of a coma which I was in for approx 2-1/2 months I was truly going through a period of tremendous confusion due to my brain damage. The Social Worker which worked there especially, was an extremely difficult person to deal with and she would lose her temper while speaking with me. I actually called for the states assistance while there because of her irate personality. Upon hearing of this she became very irate and got very mad. Understandably people do have stress, however She is a Social Worker. An individual who must keep her temper in control especially when dealing with mentally challenged patients. I also have a degree in Social Services from North Carlina and would never, at any time, treat mentally challenged patients in this manner. The Superintendent was also a problem. He displayed a hostile manner many time when speaking with me and in fact, would try to get me mad at times in hos he would talk with me after asking me to come to his office for a meeting. His goal, was I believe, to try to get me to lose my temper at which point he would call the police. In which case I understand he did this - called police on patients - many time - this should be investigated. I am willing to come forward and speak about this further. Also many of the weekend staff were unsupervised and conduct themselves in an unprofessional manner such as making much noise late at night around patients bed rooms waking many up at hours such as 3 am.!! And they would speak to patients with much disrespect.
by Verified visitor, Oct 2009