Highland House of Fayetteville
Nursing Home Facility
1700 Pamalee Drive, Fayetteville, NC 28301
Updated.
With 106 beds, Highland House of Fayetteville is one of the larger communities in the area, senior care communities in Fayetteville average about 53 beds. Larger communities more often keep clinical staff on site around the clock and can offer a wider range of on-site therapy and activities, though some families prefer the quieter feel of a smaller setting.
Federal reporting puts occupancy at about 92% of its licensed beds, which is high; communities this full often maintain a waiting list, so it is worth calling well before you need a place.
Medicare rates this community 2 out of 5 stars overall, a score based on health inspections, staffing levels and quality measures. Communities in Fayetteville average about 3.9 stars. The individual scores differ noticeably: 1 star for staffing against 3 stars for health inspections, so it is worth reading both before deciding. Its most recent standard health inspection was in March 2026 and recorded 6 deficiencies.
Residents receive about 3.5 hours of nursing care per day on average, including 0.3 hours from a registered nurse. Nursing staff turnover over the past year was about 68%, which is high and can affect continuity of care.
The community is located in Cumberland County, NC.
Inspection record
In its last three standard inspections and any complaint visits, federal inspectors cited 14 problems at Highland House of Fayetteville. None of them caused harm to a resident. 13 came from investigating complaints by residents or families.
Findings from the most recent inspection cycle
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Could cause more than minimal harm, one or a few residents
Resident Rights
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
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Could cause more than minimal harm, one or a few residents
Freedom from Abuse, Neglect, and Exploitation
Protect each resident from the wrongful use of the resident's belongings or money.
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Could cause more than minimal harm, one or a few residents
Resident Assessment and Care Planning
Ensure each resident receives an accurate assessment.
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Could cause more than minimal harm, one or a few residents
Quality of Life and Care
Assist a resident in gaining access to vision and hearing services.
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Could cause more than minimal harm, one or a few residents
Quality of Life and Care
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
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Could cause more than minimal harm, one or a few residents
Quality of Life and Care
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
A citation on its own does not mean poor care, and most are corrected within weeks. What matters most is how serious the findings were and whether the same problems keep coming back. When you visit, it is fair to ask the administrator what inspectors found and what has changed since.
Highland House of Fayetteville offers nursing home care and senior living.
Facility details
- Organization type for-profit corporation
- Beds / units 106
- Occupancy 92%
- Nursing hours per resident/day 3.5
- Annual staff turnover 68%
- Last health inspection March 2026
Resident & family reviews
Residents are ignored and dirty.
by shannon, Oct 2012