Phoenix of Maple Heights
Nursing Home Facility
19900 Clare Ave, Maple Heights, OH 44137
Phoenix of Maple Heights is a senior care community located in Maple Heights, OH. It provides nursing home care and senior living for older adults in the Maple Heights area. To learn more or schedule a tour, call (216) 662-3343.
Phoenix of Maple Heights is licensed for 99 beds, about typical for the area, where senior care communities in Maple Heights average about 99 beds.
Federal reporting puts occupancy at about 88% of its licensed beds.
Medicare rates this community 2 out of 5 stars overall, a score based on health inspections, staffing levels and quality measures. Its most recent standard health inspection was in June 2024 and recorded 20 deficiencies.
Residents receive about 3.3 hours of nursing care per day on average, including 0.5 hours from a registered nurse. Nursing staff turnover over the past year was about 62%, which is high and can affect continuity of care.
The community is located in Cuyahoga County, OH.
Inspection record
In its last three standard inspections and any complaint visits, federal inspectors cited 44 problems at Phoenix of Maple Heights. None of them caused harm to a resident. 6 came from investigating complaints by residents or families.
Findings from the most recent inspection cycle
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Could cause more than minimal harm, widespread
Administration
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
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Could cause more than minimal harm, widespread
Infection Control
Provide and implement an infection prevention and control program.
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Could cause more than minimal harm, widespread
Infection Control
Implement a program that monitors antibiotic use.
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Could cause more than minimal harm, widespread
Infection Control
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
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Could cause more than minimal harm, widespread
Resident Rights
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
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Could cause more than minimal harm, widespread
Nursing and Physician Services
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
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Could cause more than minimal harm, a pattern
Pharmacy Service
Ensure each resident’s drug regimen must be free from unnecessary drugs.
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Could cause more than minimal harm, a pattern
Pharmacy Service
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Show 12 more
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Could cause more than minimal harm, a pattern
Pharmacy Service
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
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Could cause more than minimal harm, one or a few residents
Resident Rights
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
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Could cause more than minimal harm, one or a few residents
Resident Assessment and Care Planning
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
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Could cause more than minimal harm, one or a few residents
Resident Assessment and Care Planning
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
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Could cause more than minimal harm, one or a few residents
Quality of Life and Care
Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
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Could cause more than minimal harm, one or a few residents
Quality of Life and Care
Provide safe and appropriate respiratory care for a resident when needed.
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Could cause more than minimal harm, one or a few residents
Quality of Life and Care
Provide safe, appropriate dialysis care/services for a resident who requires such services.
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Could cause more than minimal harm, one or a few residents
Quality of Life and Care
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
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Could cause more than minimal harm, one or a few residents
Quality of Life and Care
Provide routine and 24-hour emergency dental care for each resident.
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Could cause more than minimal harm, one or a few residents
Environmental
Make sure that a working call system is available in each resident's bathroom and bathing area.
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Minimal harm or the potential for it, widespread
Administration
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
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Minimal harm or the potential for it, widespread
Nursing and Physician Services
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
A citation on its own does not mean poor care, and most are corrected within weeks. What matters most is how serious the findings were and whether the same problems keep coming back. When you visit, it is fair to ask the administrator what inspectors found and what has changed since.
Phoenix of Maple Heights offers nursing home care and senior living.
Facility details
- Organization type for-profit corporation
- Beds / units 99
- Occupancy 88%
- Nursing hours per resident/day 3.3
- Annual staff turnover 62%
- Last health inspection June 2024
Resident & family reviews
No one has shared a review of Phoenix of Maple Heights yet. If you or someone you love has lived here, what you saw could help another family make this decision with more confidence.