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Heritage Health Care Center

Nursing Home Facility

24613 Broadway Avenue, Oakwood Village, OH 44146

Nursing Home Care Senior Living
Heritage Health Care Center

Heritage Health Care Center is a senior care community located in Oakwood Village, OH. It provides nursing home care and senior living for older adults in the Oakwood Village area. To learn more or schedule a tour, call (440) 439-1448.

Operated by Embassy Healthcare, which runs 28 communities in our directory.

Employer rating 3.4 out of 5 643 reviews from their own employees on Indeed. See what they say.

With 60 beds, Heritage Health Care Center is smaller than most nearby options, senior care communities in Cuyahoga County average about 104 beds. Smaller communities often mean more consistent day-to-day staffing and a calmer environment, while larger ones may have more specialized services on site. Which suits a particular person depends on the level of care needed.

Federal reporting puts occupancy at about 57% of its licensed beds, so availability is more likely here than at busier communities nearby. That is below the Cuyahoga County average of roughly 81%.

Medicare rates this community 2 out of 5 stars overall, a score based on health inspections, staffing levels and quality measures. Communities in Cuyahoga County average about 2.9 stars. Its most recent standard health inspection was in November 2023 and recorded 9 deficiencies.

Residents receive about 2.8 hours of nursing care per day on average, including 0.3 hours from a registered nurse. Communities in Cuyahoga County average about 3.7 hours. Nursing staff turnover over the past year was about 63%, which is high and can affect continuity of care.

The community is located in Cuyahoga County, OH.

Medicare five-star ratings

  • Overall ★★★★★ 2/5
  • Health inspections ★★★★★ 2/5
  • Staffing ★★★★★ 1/5
  • Quality measures ★★★★★ 5/5

Source: Centers for Medicare & Medicaid Services (CMS) Care Compare. Ratings apply to Medicare/Medicaid-certified nursing homes and are updated by CMS monthly.

Inspection record

In its last three standard inspections and any complaint visits, federal inspectors cited 38 problems at Heritage Health Care Center. 1 finding involved harm to a resident. 15 came from investigating complaints by residents or families.

Findings from the most recent inspection cycle

  • Could cause more than minimal harm, one or a few residents Infection Control

    Provide and implement an infection prevention and control program.

    Inspected August 2025, after a complaint. Corrected by August 29, 2025.

  • Could cause more than minimal harm, widespread Nursing and Physician Services

    Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

    Inspected November 2023. Corrected by January 1, 2024.

  • Could cause more than minimal harm, widespread Infection Control

    Provide and implement an infection prevention and control program.

    Inspected November 2023. Corrected by January 1, 2024.

  • Could cause more than minimal harm, a pattern Resident Rights

    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Inspected November 2023. Corrected by January 1, 2024.

  • Could cause more than minimal harm, one or a few residents Resident Rights

    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Inspected November 2023. Corrected by January 1, 2024.

  • Could cause more than minimal harm, one or a few residents Quality of Life and Care

    Provide care and assistance to perform activities of daily living for any resident who is unable.

    Inspected November 2023. Corrected by January 1, 2024.

  • Could cause more than minimal harm, one or a few residents Quality of Life and Care

    Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Inspected November 2023. Corrected by January 1, 2024.

  • Could cause more than minimal harm, one or a few residents Pharmacy Service

    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Inspected November 2023. Corrected by January 1, 2024.

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  • Could cause more than minimal harm, one or a few residents Environmental

    Make sure that a working call system is available in each resident's bathroom and bathing area.

    Inspected November 2023. Corrected by January 1, 2024.

A citation on its own does not mean poor care, and most are corrected within weeks. What matters most is how serious the findings were and whether the same problems keep coming back. When you visit, it is fair to ask the administrator what inspectors found and what has changed since.

Source: Centers for Medicare & Medicaid Services, Health Deficiencies and Penalties files, updated monthly. See the full record on Medicare Care Compare.

Heritage Health Care Center offers nursing home care and senior living.

Facility details

  • Organization type For profit - Individual
  • Beds / units 60
  • Occupancy 57%
  • Nursing hours per resident/day 2.8
  • Annual staff turnover 63%
  • Last health inspection November 2023

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