Vancrest-Upper Valley
Nursing Home Facility
3232 North County Road 25a, Troy, OH 45373
Vancrest-Upper Valley is a senior care community located in Troy, OH. It provides nursing home care and senior living for older adults in the Troy area. To learn more or schedule a tour, call (937) 440-7663.
Operated by Vancrest Health Care Centers, which runs 12 communities in our directory.
Vancrest-Upper Valley is licensed for 127 beds, about typical for the area, where senior care communities in Troy average about 115 beds.
Federal reporting puts occupancy at about 90% of its licensed beds, which is high; communities this full often maintain a waiting list, so it is worth calling well before you need a place.
Medicare rates this community 4 out of 5 stars overall, a score based on health inspections, staffing levels and quality measures. Communities in Troy average about 3.0 stars. Its most recent standard health inspection was in July 2024 and recorded 13 deficiencies.
Residents receive about 3.9 hours of nursing care per day on average, including 0.5 hours from a registered nurse. Communities in Troy average about 3.5 hours. Nursing staff turnover over the past year was about 41%.
The community is located in Miami County, OH.
Inspection record
In its last three standard inspections and any complaint visits, federal inspectors cited 32 problems at Vancrest-Upper Valley. 1 finding involved harm to a resident.
Findings from the most recent inspection cycle
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Could cause more than minimal harm, one or a few residents
Resident Rights
Ensure that residents are fully informed and understand their health status, care and treatments.
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Could cause more than minimal harm, one or a few residents
Resident Rights
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
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Could cause more than minimal harm, one or a few residents
Resident Assessment and Care Planning
Assess the resident when there is a significant change in condition
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Could cause more than minimal harm, one or a few residents
Resident Assessment and Care Planning
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
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Could cause more than minimal harm, one or a few residents
Quality of Life and Care
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
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Could cause more than minimal harm, one or a few residents
Quality of Life and Care
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
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Could cause more than minimal harm, one or a few residents
Quality of Life and Care
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
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Could cause more than minimal harm, one or a few residents
Pharmacy Service
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
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Could cause more than minimal harm, one or a few residents
Pharmacy Service
Ensure each resident’s drug regimen must be free from unnecessary drugs.
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Could cause more than minimal harm, one or a few residents
Pharmacy Service
Ensure that residents are free from significant medication errors.
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Could cause more than minimal harm, one or a few residents
Pharmacy Service
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
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Could cause more than minimal harm, one or a few residents
Infection Control
Provide and implement an infection prevention and control program.
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Minimal harm or the potential for it, a pattern
Resident Rights
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
A citation on its own does not mean poor care, and most are corrected within weeks. What matters most is how serious the findings were and whether the same problems keep coming back. When you visit, it is fair to ask the administrator what inspectors found and what has changed since.
Vancrest-Upper Valley offers nursing home care and senior living.
Facility details
- Organization type Non profit - Corporation
- Beds / units 127
- Occupancy 90%
- Nursing hours per resident/day 3.9
- Annual staff turnover 41%
- Last health inspection July 2024
Resident & family reviews
No one has shared a review of Vancrest-Upper Valley yet. If you or someone you love has lived here, what you saw could help another family make this decision with more confidence.