Heritage Valley Senior Living Community
30 Heckel Rd, Mc Kees Rocks, PA 15136-1652
Welcome to The Residence at Willow Lane, a contemporary assisted senior living & memory care community that offers seniors the comforts of home with the activity and security of a small, caring community. At The Residence at Willow Lane residents enjoy elegant settings, a wide variety of social activities and programs, good food, friends and living assistance tailored to each resident's needs
With 107 beds, Heritage Valley Senior Living Community is one of the larger communities in the area, senior care communities in Allegheny County average about 71 beds. Larger communities more often keep clinical staff on site around the clock and can offer a wider range of on-site therapy and activities, though some families prefer the quieter feel of a smaller setting.
The community is located in Allegheny County, PA.
Heritage Valley Senior Living Community offers assisted living.
Facility details
- Beds / units 107
Resident & family reviews
My father has been in assisted care for 10 years - and in this facility for about 5.5 years. He was more independent when he entered the facility than he is now. As his dependency increases, so do my concerns about his care. Positives: he is always clean, fed, and given his medication; the facility never has a bad odor; it is quite lovely; the employees seem pleasant enough when I visit and they know my dad by name. Concerns: They could communicate better with me - especially when they reassess his needs and change his rates. His room is not very clean most times (it gets a cursory dusting and vacuuming weekly) but the bathroom is cleaned weekly and his bed is changed once a week. His laundry is awful. They have destroyed his clothing with the harsh detergents they use and lack of care to just hanging the pants and shirts - he always looks like he wore everything to bed. Because of the change in his mentation, he frequently "disrobes" during the waking hours and we may find him in various states of undress when we walk into his room. i have asked them to check on him more frequently - I am not sure how well they are doing that. I have asked that they try to engage him more often in community activities to keep him in 'real' time and to help with his mental status. I don't think they are doing that either. Add to all of this the constant turnover in personnel - contributing to his confusion. Of course, this is out of everyone's control - but goes to the bigger problem of corporation. At times when I have complained of some issues related to his physical space, it has taken quite some time to solve the problem, but it eventually got solved. So, overall I would give this facility an average rating.
by Verified visitor, Dec 2008