Palms of Mt. Pleasant

My mother's experience in assisted living in this facility was largely terrible. My mother has difficulties with mobility. She has been left lay in wet undergarments, and on one occasion was told by a staff member to wet herself in bed because the staff member could not help her. On another occasion she was left alone sitting on a toilet for 30 minutes. Staff were extremely slow in responding to call buttons for help, particularly at at night.Staff at times has refused/neglected to help her shower on scheduled days (including for five days after one occasion of being left in wet undergarments). While some staff there were dedicated and caring, the incompetence, abuse and neglect of others far overshadowed the good staff's efforts. The air conditioner in her room did not work through the South Carolina summer, and nothing was done despite reporting the problem multiple times.My mother has finally agreed to come live with us. Both my wife and I work in the health care industry and have extensive experience with elder care facilities- this is some of the worst care we have ever seen. Our advice to the facility- staff it adequately and train and supervise your staff. our advice to anyone considering this facility for assisted living for your loved one: AVOID IT no matter how slick the sales pitch, which in our case proved far from truthful.

by Stephen Byrd, Sep 2013