Highlands Health and Rehabilitation Center
Nursing Home Facility
3549 Norriswood, Memphis, TN 38111
Highlands Health and Rehabilitation Center is a senior care community located in Memphis, TN. It provides nursing home care and senior living for older adults in the Memphis area. To learn more or schedule a tour, call (901) 325-7820.
Operated by Champion Care, which runs 19 communities in our directory.
With 180 beds, Highlands Health and Rehabilitation Center is one of the larger communities in the area, senior care communities in Memphis average about 137 beds. Larger communities more often keep clinical staff on site around the clock and can offer a wider range of on-site therapy and activities, though some families prefer the quieter feel of a smaller setting.
Federal reporting puts occupancy at about 88% of its licensed beds. That is above the Memphis average of roughly 80%.
Medicare rates this community 2 out of 5 stars overall, a score based on health inspections, staffing levels and quality measures. Its most recent standard health inspection was in August 2022 and recorded 8 deficiencies.
Residents receive about 3.2 hours of nursing care per day on average, including 0.5 hours from a registered nurse. Communities in Memphis average about 3.8 hours. Nursing staff turnover over the past year was about 54%.
The community is located in Shelby County, TN.
Inspection record
In its last three standard inspections and any complaint visits, federal inspectors cited 16 problems at Highlands Health and Rehabilitation Center. 1 finding involved harm to a resident, including 1 that put residents in immediate danger. 2 came from investigating complaints by residents or families.
In the last three years Medicare fined this home once, a total of $22,925.
Findings from the most recent inspection cycle
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Put residents in immediate danger, one or a few residents
Quality of Life and Care
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
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Could cause more than minimal harm, one or a few residents
Infection Control
Provide and implement an infection prevention and control program.
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Could cause more than minimal harm, a pattern
Quality of Life and Care
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
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Could cause more than minimal harm, a pattern
Pharmacy Service
Ensure that residents are free from significant medication errors.
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Could cause more than minimal harm, one or a few residents
Resident Rights
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
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Could cause more than minimal harm, one or a few residents
Resident Rights
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
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Could cause more than minimal harm, one or a few residents
Quality of Life and Care
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
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Could cause more than minimal harm, one or a few residents
Infection Control
Provide and implement an infection prevention and control program.
A citation on its own does not mean poor care, and most are corrected within weeks. What matters most is how serious the findings were and whether the same problems keep coming back. When you visit, it is fair to ask the administrator what inspectors found and what has changed since.
Highlands Health and Rehabilitation Center offers nursing home care and senior living.
Facility details
- Organization type Non profit - Corporation
- Beds / units 180
- Occupancy 88%
- Nursing hours per resident/day 3.2
- Annual staff turnover 54%
- Last health inspection August 2022
Resident & family reviews
No one has shared a review of Highlands Health and Rehabilitation Center yet. If you or someone you love has lived here, what you saw could help another family make this decision with more confidence.