Windflower Health Center
Nursing Home Facility
5500 W 9th Ave, Amarillo, TX 79106
Our 40 acre campus is located near the hub of Amarillo's medical community, housing over 350 residents. Craig's unique features include a continuum of care campus that includes independent living in cottages and apartments, assisted living, and long term skilled nursing and an Alzheimer's specialty care community. A wellness program is an example of advantages offered here at the Craig.
With 120 beds, Windflower Health Center is one of the larger communities in the area, senior care communities in Amarillo average about 81 beds. Larger communities more often keep clinical staff on site around the clock and can offer a wider range of on-site therapy and activities, though some families prefer the quieter feel of a smaller setting.
Federal reporting puts occupancy at about 65% of its licensed beds, so availability is more likely here than at busier communities nearby.
Medicare rates this community 3 out of 5 stars overall, a score based on health inspections, staffing levels and quality measures. Its most recent standard health inspection was in April 2025 and recorded 9 deficiencies.
Residents receive about 3.7 hours of nursing care per day on average, including 0.6 hours from a registered nurse. Nursing staff turnover over the past year was about 54%.
The community is located in Potter County, TX.
Inspection record
In its last three standard inspections and any complaint visits, federal inspectors cited 31 problems at Windflower Health Center. None of them caused harm to a resident. 9 came from investigating complaints by residents or families.
Findings from the most recent inspection cycle
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Could cause more than minimal harm, a pattern
Nutrition and Dietary
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
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Could cause more than minimal harm, one or a few residents
Resident Rights
Reasonably accommodate the needs and preferences of each resident.
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Could cause more than minimal harm, one or a few residents
Freedom from Abuse, Neglect, and Exploitation
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
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Could cause more than minimal harm, one or a few residents
Resident Assessment and Care Planning
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
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Could cause more than minimal harm, one or a few residents
Resident Assessment and Care Planning
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
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Could cause more than minimal harm, one or a few residents
Resident Assessment and Care Planning
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
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Could cause more than minimal harm, one or a few residents
Quality of Life and Care
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
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Could cause more than minimal harm, one or a few residents
Pharmacy Service
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
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Could cause more than minimal harm, one or a few residents
Pharmacy Service
Ensure that residents are free from significant medication errors.
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Could cause more than minimal harm, one or a few residents
Quality of Life and Care
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
A citation on its own does not mean poor care, and most are corrected within weeks. What matters most is how serious the findings were and whether the same problems keep coming back. When you visit, it is fair to ask the administrator what inspectors found and what has changed since.
Windflower Health Center offers assisted living, memory care, nursing home care, independent living, continuing care (CCRC), retirement living, and senior living.
Facility details
- Organization type Non profit - Other
- Beds / units 120
- Occupancy 65%
- Nursing hours per resident/day 3.7
- Annual staff turnover 54%
- Last health inspection April 2025
Resident & family reviews
My husband entered for rehab after breaking some ribs and having blood drained from lung. He was weak, disoriented and often not rational. I visited him on a Saturday, noted he seemed weaker and he was not eating or drinking. Blood pressure checks indicated it was dropping. I mentioned these things to several care takers. By very early Sunday morning, I received a call they had left him back at the ER. By the time I arrived (from 70 miles away), the doctors said they did not think he could survive, he was so ill. BP dropped to 40's, vomiting, etc. They treated him, he lived, but still has issues related back to this illness. I know part of the Craig is wonderful, but not the part he was in. They should have been more aware of what was going on with him.
by PJ Baer, Jul 2012