Franklin Heights Nursing & Rehabilitation
Nursing Home Facility
223 S Resler, El Paso, TX 79912
Franklin Heights Nursing & Rehabilitation is a senior care community located in El Paso, TX. It provides nursing home care and senior living for older adults in the El Paso area. To learn more or schedule a tour, call (915) 584-9417.
Operated by Creative Solutions in Healthcare, which runs 121 communities in our directory.
Franklin Heights Nursing & Rehabilitation is licensed for 132 beds, about typical for the area, where senior care communities in El Paso average about 155 beds.
Federal reporting puts occupancy at about 75% of its licensed beds.
Medicare rates this community 1 out of 5 stars overall, a score based on health inspections, staffing levels and quality measures. Its most recent standard health inspection was in July 2025 and recorded 17 deficiencies.
Residents receive about 3.1 hours of nursing care per day on average, including 0.2 hours from a registered nurse. Nursing staff turnover over the past year was about 96%, which is high and can affect continuity of care.
The community is located in El Paso County, TX.
Inspection record
In its last three standard inspections and any complaint visits, federal inspectors cited 78 problems at Franklin Heights Nursing & Rehabilitation. 5 findings involved harm to a resident, including 5 that put residents in immediate danger. 52 came from investigating complaints by residents or families.
In the last three years Medicare fined this home twice, a total of $191,503. Medicare also stopped paying for new admissions once in that period.
Findings from the most recent inspection cycle
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Could cause more than minimal harm, one or a few residents
Resident Assessment and Care Planning
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
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Could cause more than minimal harm, one or a few residents
Resident Rights
Reasonably accommodate the needs and preferences of each resident.
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Could cause more than minimal harm, one or a few residents
Quality of Life and Care
Provide safe and appropriate respiratory care for a resident when needed.
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Could cause more than minimal harm, a pattern
Resident Rights
Reasonably accommodate the needs and preferences of each resident.
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Could cause more than minimal harm, a pattern
Freedom from Abuse, Neglect, and Exploitation
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
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Could cause more than minimal harm, a pattern
Administration
Hire a qualified full-time social worker in a facility with more than 120 beds.
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Could cause more than minimal harm, one or a few residents
Freedom from Abuse, Neglect, and Exploitation
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
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Could cause more than minimal harm, one or a few residents
Resident Assessment and Care Planning
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Show 9 more
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Could cause more than minimal harm, one or a few residents
Pharmacy Service
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
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Could cause more than minimal harm, one or a few residents
Pharmacy Service
Ensure that residents are free from significant medication errors.
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Could cause more than minimal harm, a pattern
Resident Rights
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
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Could cause more than minimal harm, a pattern
Resident Rights
The resident has the right to receive notices in a format and a language he or she understands.
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Could cause more than minimal harm, a pattern
Quality of Life and Care
Provide care and assistance to perform activities of daily living for any resident who is unable.
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Could cause more than minimal harm, a pattern
Nutrition and Dietary
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
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Could cause more than minimal harm, a pattern
Resident Assessment and Care Planning
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
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Could cause more than minimal harm, a pattern
Environmental
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
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Minimal harm or the potential for it, a pattern
Pharmacy Service
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
A citation on its own does not mean poor care, and most are corrected within weeks. What matters most is how serious the findings were and whether the same problems keep coming back. When you visit, it is fair to ask the administrator what inspectors found and what has changed since.
Franklin Heights Nursing & Rehabilitation offers nursing home care and senior living.
Facility details
- Organization type for-profit corporation
- Beds / units 132
- Occupancy 75%
- Nursing hours per resident/day 3.1
- Annual staff turnover 96%
- Last health inspection July 2025
Resident & family reviews
No one has shared a review of Franklin Heights Nursing & Rehabilitation yet. If you or someone you love has lived here, what you saw could help another family make this decision with more confidence.