Los Arcos del Norte Care Center
11169 Sean Haggerty Dr, El Paso, TX 79934
Los Arcos del Norte Care Center is a senior care community located in El Paso, TX. It provides nursing home care for older adults in the El Paso area. To learn more or schedule a tour, call (915) 849-3000.
Operated by The Ensign Group, which runs 419 communities in our directory.
Los Arcos del Norte Care Center is licensed for 124 beds, about typical for the area, where senior care communities in El Paso average about 155 beds.
Medicare rates this community 1 out of 5 stars overall, a score based on health inspections, staffing levels and quality measures. Its most recent standard health inspection was in March 2025 and recorded 21 deficiencies.
Residents receive about 3.3 hours of nursing care per day on average, including 0.4 hours from a registered nurse. Nursing staff turnover over the past year was about 41%.
Inspection record
In its last three standard inspections and any complaint visits, federal inspectors cited 72 problems at Los Arcos del Norte Care Center. 1 finding involved harm to a resident. 42 came from investigating complaints by residents or families.
In the last three years Medicare fined this home once, a total of $14,130.
Findings from the most recent inspection cycle
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Could cause more than minimal harm, one or a few residents
Resident Rights
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
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Could cause more than minimal harm, one or a few residents
Resident Rights
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
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Could cause more than minimal harm, one or a few residents
Quality of Life and Care
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
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Could cause more than minimal harm, one or a few residents
Resident Assessment and Care Planning
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
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Could cause more than minimal harm, a pattern
Resident Rights
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
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Could cause more than minimal harm, a pattern
Pharmacy Service
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
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Could cause more than minimal harm, a pattern
Nutrition and Dietary
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
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Could cause more than minimal harm, a pattern
Nutrition and Dietary
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Show 13 more
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Could cause more than minimal harm, a pattern
Administration
Hire a qualified full-time social worker in a facility with more than 120 beds.
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Could cause more than minimal harm, a pattern
Administration
Develop, implement, and/or maintain an effective training program that includes effective communications for direct care staff members.
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Could cause more than minimal harm, a pattern
Resident Rights
Ensure that staff members are educated on resident rights and facility responsibilities to properly care for its residents.
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Could cause more than minimal harm, a pattern
Freedom from Abuse, Neglect, and Exploitation
Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
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Could cause more than minimal harm, a pattern
Administration
Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
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Could cause more than minimal harm, a pattern
Infection Control
Include as part of its infection prevention and control program, mandatory training that includes written standards, policies, and procedures for the program.
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Could cause more than minimal harm, a pattern
Administration
Provide training in compliance and ethics.
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Could cause more than minimal harm, a pattern
Administration
Provide behavior health training consistent with the requirements and as determined by a facility assessment.
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Could cause more than minimal harm, one or a few residents
Resident Rights
Reasonably accommodate the needs and preferences of each resident.
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Could cause more than minimal harm, one or a few residents
Resident Assessment and Care Planning
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
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Could cause more than minimal harm, one or a few residents
Quality of Life and Care
Provide care and assistance to perform activities of daily living for any resident who is unable.
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Could cause more than minimal harm, one or a few residents
Quality of Life and Care
Provide or obtain dental services for each resident.
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Could cause more than minimal harm, one or a few residents
Infection Control
Provide and implement an infection prevention and control program.
A citation on its own does not mean poor care, and most are corrected within weeks. What matters most is how serious the findings were and whether the same problems keep coming back. When you visit, it is fair to ask the administrator what inspectors found and what has changed since.
Los Arcos del Norte Care Center offers nursing home care.
Facility details
- Beds / units 124
- Nursing hours per resident/day 3.3
- Annual staff turnover 41%
- Last health inspection March 2025
Resident & family reviews
No one has shared a review of Los Arcos del Norte Care Center yet. If you or someone you love has lived here, what you saw could help another family make this decision with more confidence.