The Hallmark
Home Health Agency
4718 Hallmark Drive, Houston, TX 77056
The purpose of Brazos Presbyterian Homes, Inc. is to provide lifetime service to the elderly in the form of quality living and care in a Christian environment. This purpose demands that the management practices reflect the highest standards in providing services on a sound not for profit financial basis, while allowing each resident to maintain an independent lifestyle for as long as possible at the highest level of personal dignity.
With 32 beds, The Hallmark is smaller than most nearby options, senior care communities in Houston average about 98 beds. Smaller communities often mean more consistent day-to-day staffing and a calmer environment, while larger ones may have more specialized services on site. Which suits a particular person depends on the level of care needed.
Federal reporting puts occupancy at about 68% of its licensed beds.
Medicare rates this community 5 out of 5 stars overall, a score based on health inspections, staffing levels and quality measures. Communities in Houston average about 2.6 stars. Its most recent standard health inspection was in March 2026 and recorded 1 deficiency.
Residents receive about 5.3 hours of nursing care per day on average, including 0.9 hours from a registered nurse. Communities in Houston average about 3.7 hours. Nursing staff turnover over the past year was about 51%.
The community is located in Harris County, TX.
Inspection record
In its last three standard inspections and any complaint visits, federal inspectors cited 13 problems at The Hallmark. None of them caused harm to a resident. 1 came from investigating complaints by residents or families.
Findings from the most recent inspection cycle
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Could cause more than minimal harm, a pattern
Pharmacy Service
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
A citation on its own does not mean poor care, and most are corrected within weeks. What matters most is how serious the findings were and whether the same problems keep coming back. When you visit, it is fair to ask the administrator what inspectors found and what has changed since.
The Hallmark offers assisted living, memory care, nursing home care, independent living, in-home care, continuing care (CCRC), and senior living.
Facility details
- Organization type Corporation
- Beds / units 32
- Occupancy 68%
- Nursing hours per resident/day 5.3
- Annual staff turnover 51%
- Last health inspection March 2026
Resident & family reviews
It's a shame that this facility has potential...but you would never know with the way it's being run right now.
Several of these reviews were written by current employees. Of course, the reviews are biased. There is a conflict of interest there, so the reviews shouldn't even remain posted. But anyway...
At the Hallmark, there are residents who've lived there for quite some time who can tell you what it was like before the current Hallmark leadership.
The facility now has too much concern for the "bottom line." Hallmark nurse aids are underpaid. There is chronic understaffing. Staff turn-over is way too high. So many things are in disarray because the leadership's attention is not on the right things.
The executive director is not well-liked by anyone. Most residents do not like her. This one is a bully. But this individual still remains there because...well, IDK why she's still there. Probably because the CEO's say overrules even those of the residents.
If a nice senior living facility is what your looking for, find someplace else. This one's going downhill, and quickly. Too many rooms are empty...and there's a reason for that.
by Naomi, Oct 2016
A Comprehensive inspection of The Hallmark occurred on 03/31/2006 . There were 2 violations of state standards cited.
by Verified visitor, Jun 2008