Accel at Hermann Park

a 'social director" traumatized my parent ,denied her her civil rights.because she is white.they prevented her not only from her vital thyroid dose for five days ,but fed her scraps off of other patient's trays.mocked her European accent-though sh became a naturilized American citizen 52 years ago.I initiated n state inquiry /lodged formal complaint only to hear that they could "find no evidence to support "my charge.

by relentless, Mar 2018

a 'social director" traumatized my parent ,denied her her civil rights.because she is white.they prevented her not only from her vital thyroid dose for five days ,but fed her scraps off of other patient's trays.mocked her European accent-though sh became a naturilized American citizen 52 years ago.I initiated n state inquiry /lodged formal complaint only to hear that they could "find no evidence to support "my charge.

by relentless, Mar 2018

This place is terrible. I left as soon as I could. There was a discrepancy about my two different pain meds. After discussion, the nurse said, "I'll just give you one of each." The administrator was standing right there. I was to get a shower and it took them 4 hours to find a shower chair. My room was cold so I asked the nurse to make it a little warmer. Sha proceeded to put it on 80 - yes, I said 80 degrees. Nobody ever smiled. In PT I felt like I was a burden or very boring. In my room I asked for a pillow for my foot. The PT never brought it. I have a list of a dozen things that were wrong plus some things that are just ridiculous. The TV is in the worst place you can imagine. The food was the worst I ever tasted. Don't go here

by Jo Ann Levine, Sep 2014

Mother transferred there for 2-3 weeks of rehab. Arrived on a Thursday...by Saturday had a laundry list ranging from significant to moderate to annoying issues. Wasn't keeping track of her meds. Offered her 2 pain pills at once when only allowed to have 1 every 4-6 hours. PT was supposed to be 2 1/2 hours, they only gave her 15 minutes on day 1 and 1 hour on day 2. When she mentioned there were no hand towels in her bathroom, was told they don't supply bath / hand towels to patients unless they specifically request. Brought back from PT, told therapist she needed pillow under her leg per doctors orders...PT therapist said she'd be right back with pillow but never returned. Notified nurse her head was itching and asked her to inspect for rash or lice, nurse responded, "Yuck! That's gross!", and refused to get any closer than 2-3 feet to her. After having blood pressure checked, asked nurse to turn down A/C because she was a bit cold. Nurse turned thermostat to 80 degrees. About 10 other incidents...but you get the gist. Staff truly doesn't care about their jobs or the patients. Brought Accel paid social worker (Lori), facility Adminstrator (Bonnie), Head of Nursing and a few others into her room for a meeting to discuss need for significant improvement. They completely blew her off. Finally had to insist they process a transfer to a different facility. Still waiting on them to contact us back. Do NOT send a loved one to this facility!! Don't get fooled by the brand new building and the director of marketing that comes to the hospital to tell you how great the facility is. There are SO many better options in Houston.

by Ben, Aug 2014