Carillon
Nursing Home Facility
1717 A Norfolk Ave, Lubbock, TX 79416
The Carillon LifeCare Community is an active, friendly neighborhood, where you’ll find warm, welcoming neighbors.
Operated by Life Care Services, which runs 93 communities in our directory.
Carillon is licensed for 100 beds, about typical for the area, where senior care communities in Lubbock average about 137 beds.
Federal reporting puts occupancy at about 83% of its licensed beds. That is above the Lubbock average of roughly 65%.
Medicare rates this community 3 out of 5 stars overall, a score based on health inspections, staffing levels and quality measures. Communities in Lubbock average about 1.8 stars. Its most recent standard health inspection was in June 2026 and recorded 7 deficiencies.
Residents receive about 4.7 hours of nursing care per day on average, including 0.5 hours from a registered nurse. Communities in Lubbock average about 3.3 hours. Nursing staff turnover over the past year was about 66%, which is high and can affect continuity of care.
The community is located in Lubbock County, TX.
Inspection record
In its last three standard inspections and any complaint visits, federal inspectors cited 19 problems at Carillon. 1 finding involved harm to a resident, including 1 that put residents in immediate danger. 10 came from investigating complaints by residents or families.
In the last three years Medicare fined this home once, a total of $57,321.
Findings from the most recent inspection cycle
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Could cause more than minimal harm, a pattern
Resident Rights
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
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Could cause more than minimal harm, a pattern
Nutrition and Dietary
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
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Could cause more than minimal harm, a pattern
Nutrition and Dietary
Dispose of garbage and refuse properly.
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Could cause more than minimal harm, a pattern
Infection Control
Provide and implement an infection prevention and control program.
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Could cause more than minimal harm, one or a few residents
Resident Rights
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
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Could cause more than minimal harm, one or a few residents
Resident Assessment and Care Planning
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
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Could cause more than minimal harm, one or a few residents
Pharmacy Service
Ensure medication error rates are not 5 percent or greater.
A citation on its own does not mean poor care, and most are corrected within weeks. What matters most is how serious the findings were and whether the same problems keep coming back. When you visit, it is fair to ask the administrator what inspectors found and what has changed since.
Carillon offers assisted living, memory care, nursing home care, independent living, continuing care (CCRC), and senior living.
Facility details
- Organization type Non profit - Corporation
- Beds / units 100
- Occupancy 83%
- Nursing hours per resident/day 4.7
- Annual staff turnover 66%
- Last health inspection June 2026
Resident & family reviews
No one has shared a review of Carillon yet. If you or someone you love has lived here, what you saw could help another family make this decision with more confidence.