Whisperwood Nursing & Rehabilitation Center
Nursing Home Facility
5502 W 4th St, Lubbock, TX 79416
Whisperwood Nursing & Rehabilitation Center is a senior care community located in Lubbock, TX. It provides nursing home care and senior living for older adults in the Lubbock area. To learn more or schedule a tour, call (806) 793-1111.
Operated by Creative Solutions in Healthcare, which runs 121 communities in our directory.
Whisperwood Nursing & Rehabilitation Center is licensed for 114 beds, about typical for the area, where senior care communities in Lubbock average about 137 beds.
Federal reporting puts occupancy at about 67% of its licensed beds.
Medicare rates this community 1 out of 5 stars overall, a score based on health inspections, staffing levels and quality measures. Communities in Lubbock average about 1.8 stars. Its most recent standard health inspection was in January 2026 and recorded 10 deficiencies.
Residents receive about 3.4 hours of nursing care per day on average, including 0.3 hours from a registered nurse. Nursing staff turnover over the past year was about 96%, which is high and can affect continuity of care.
The community is located in Lubbock County, TX.
Inspection record
In its last three standard inspections and any complaint visits, federal inspectors cited 32 problems at Whisperwood Nursing & Rehabilitation Center. 6 findings involved harm to a resident, including 6 that put residents in immediate danger. 14 came from investigating complaints by residents or families.
In the last three years Medicare fined this home twice, a total of $19,546.
Findings from the most recent inspection cycle
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Put residents in immediate danger, one or a few residents
Freedom from Abuse, Neglect, and Exploitation
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
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Put residents in immediate danger, one or a few residents
Freedom from Abuse, Neglect, and Exploitation
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
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Put residents in immediate danger, one or a few residents
Freedom from Abuse, Neglect, and Exploitation
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
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Put residents in immediate danger, one or a few residents
Freedom from Abuse, Neglect, and Exploitation
Respond appropriately to all alleged violations.
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Could cause more than minimal harm, one or a few residents
Resident Assessment and Care Planning
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
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Could cause more than minimal harm, one or a few residents
Quality of Life and Care
Provide enough food/fluids to maintain a resident's health.
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Could cause more than minimal harm, one or a few residents
Nutrition and Dietary
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
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Could cause more than minimal harm, one or a few residents
Nutrition and Dietary
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Show 2 more
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Could cause more than minimal harm, one or a few residents
Administration
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
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Could cause more than minimal harm, one or a few residents
Resident Rights
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
A citation on its own does not mean poor care, and most are corrected within weeks. What matters most is how serious the findings were and whether the same problems keep coming back. When you visit, it is fair to ask the administrator what inspectors found and what has changed since.
Whisperwood Nursing & Rehabilitation Center offers nursing home care and senior living.
Facility details
- Organization type Non profit - Corporation
- Beds / units 114
- Occupancy 67%
- Nursing hours per resident/day 3.4
- Annual staff turnover 96%
- Last health inspection January 2026
Resident & family reviews
This facility has full time caring and compassionate personnel, who treated our loved one with respect and dignity. We were so thankful for all of them!
by G. Cole, Feb 2016