Heritage Hall Big Stone Gap
Nursing Home Facility
2045 Valley View Drive, Big Stone Gap, VA 24219
Heritage Hall Big Stone Gap is a senior care community located in Big Stone Gap, VA. It provides nursing home care and senior living for older adults in the Big Stone Gap area. To learn more or schedule a tour, call (276) 523-3000.
Operated by Heritage Hall, which runs 13 communities in our directory.
With 180 beds, Heritage Hall Big Stone Gap is one of the larger communities in the area, senior care communities in Wise County average about 99 beds. Larger communities more often keep clinical staff on site around the clock and can offer a wider range of on-site therapy and activities, though some families prefer the quieter feel of a smaller setting.
Federal reporting puts occupancy at about 92% of its licensed beds, which is high; communities this full often maintain a waiting list, so it is worth calling well before you need a place.
Medicare rates this community 4 out of 5 stars overall, a score based on health inspections, staffing levels and quality measures. Its most recent standard health inspection was in February 2023 and recorded 5 deficiencies.
Residents receive about 3.1 hours of nursing care per day on average, including 0.4 hours from a registered nurse. Nursing staff turnover over the past year was about 27%.
The community is located in Wise County, VA.
Inspection record
In its last three standard inspections and any complaint visits, federal inspectors cited 41 problems at Heritage Hall Big Stone Gap. 6 findings involved harm to a resident. 5 came from investigating complaints by residents or families.
In the last three years Medicare fined this home once, a total of $40,517.
Findings from the most recent inspection cycle
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Could cause more than minimal harm, one or a few residents
Resident Assessment and Care Planning
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
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Could cause more than minimal harm, one or a few residents
Resident Assessment and Care Planning
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
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Could cause more than minimal harm, one or a few residents
Quality of Life and Care
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
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Could cause more than minimal harm, one or a few residents
Quality of Life and Care
Provide enough food/fluids to maintain a resident's health.
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Could cause more than minimal harm, one or a few residents
Quality of Life and Care
Provide safe, appropriate dialysis care/services for a resident who requires such services.
A citation on its own does not mean poor care, and most are corrected within weeks. What matters most is how serious the findings were and whether the same problems keep coming back. When you visit, it is fair to ask the administrator what inspectors found and what has changed since.
Heritage Hall Big Stone Gap offers nursing home care and senior living.
Facility details
- Organization type for-profit corporation
- Beds / units 180
- Occupancy 92%
- Nursing hours per resident/day 3.1
- Annual staff turnover 27%
- Last health inspection February 2023
Resident & family reviews
No one has shared a review of Heritage Hall Big Stone Gap yet. If you or someone you love has lived here, what you saw could help another family make this decision with more confidence.