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The Laurels Of Bon Air

Nursing Home Facility

9101 Bon Air Crossings Drive, Bon Air, VA 23235

Nursing Home Care Senior Living
The Laurels Of Bon Air

Located near the intersection of the Powhite Parkway and Midlothian Turnpike in suburban Richmond, Virginia, The Laurels of Bon Air is a short distance from several Richmond and Chesterfield County hospitals.

Operated by Ciena Healthcare/Laurel Health Care, which runs 58 communities in our directory.

Employer rating 3.0 out of 5 878 reviews from their own employees on Indeed. See what they say.

With 124 beds, The Laurels Of Bon Air is one of the larger communities in the area, senior care communities in Chesterfield County average about 87 beds. Larger communities more often keep clinical staff on site around the clock and can offer a wider range of on-site therapy and activities, though some families prefer the quieter feel of a smaller setting.

Federal reporting puts occupancy at about 95% of its licensed beds, which is high; communities this full often maintain a waiting list, so it is worth calling well before you need a place.

Medicare rates this community 3 out of 5 stars overall, a score based on health inspections, staffing levels and quality measures. Its most recent standard health inspection was in June 2024 and recorded 19 deficiencies.

Residents receive about 3.4 hours of nursing care per day on average, including 0.5 hours from a registered nurse. Communities in Chesterfield County average about 3.9 hours. Nursing staff turnover over the past year was about 66%, which is high and can affect continuity of care.

The community is located in Chesterfield County, VA.

Medicare five-star ratings

  • Overall ★★★★★ 3/5
  • Health inspections ★★★★★ 2/5
  • Staffing ★★★★★ 2/5
  • Quality measures ★★★★★ 5/5

Source: Centers for Medicare & Medicaid Services (CMS) Care Compare. Ratings apply to Medicare/Medicaid-certified nursing homes and are updated by CMS monthly.

Inspection record

In its last three standard inspections and any complaint visits, federal inspectors cited 63 problems at The Laurels Of Bon Air. None of them caused harm to a resident. 7 came from investigating complaints by residents or families.

Findings from the most recent inspection cycle

  • Could cause more than minimal harm, a pattern Quality of Life and Care

    Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Inspected January 2026, after a complaint. Corrected by January 27, 2026.

  • Could cause more than minimal harm, one or a few residents Resident Assessment and Care Planning

    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Inspected January 2026, after a complaint. Corrected by January 27, 2026.

  • Could cause more than minimal harm, a pattern Resident Assessment and Care Planning

    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Inspected June 2024. Corrected by October 30, 2024.

  • Could cause more than minimal harm, one or a few residents Resident Rights

    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Inspected June 2024, after a complaint. Corrected by October 30, 2024.

  • Could cause more than minimal harm, one or a few residents Resident Assessment and Care Planning

    Ensure each resident receives an accurate assessment.

    Inspected June 2024. Corrected by October 30, 2024.

  • Could cause more than minimal harm, one or a few residents Resident Assessment and Care Planning

    Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

    Inspected June 2024. Corrected by October 30, 2024.

  • Could cause more than minimal harm, one or a few residents Resident Assessment and Care Planning

    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Inspected June 2024. Corrected by October 30, 2024.

  • Could cause more than minimal harm, one or a few residents Resident Assessment and Care Planning

    Ensure services provided by the nursing facility meet professional standards of quality.

    Inspected June 2024, after a complaint. Corrected by October 30, 2024.

Show 11 more
  • Could cause more than minimal harm, one or a few residents Quality of Life and Care

    Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Inspected June 2024. Corrected by October 30, 2024.

  • Could cause more than minimal harm, one or a few residents Quality of Life and Care

    Provide appropriate foot care.

    Inspected June 2024. Corrected by October 30, 2024.

  • Could cause more than minimal harm, one or a few residents Quality of Life and Care

    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Inspected June 2024. Corrected by October 30, 2024.

  • Could cause more than minimal harm, one or a few residents Quality of Life and Care

    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Inspected June 2024. Corrected by October 30, 2024.

  • Could cause more than minimal harm, one or a few residents Quality of Life and Care

    Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.

    Inspected June 2024. Corrected by October 30, 2024.

  • Could cause more than minimal harm, one or a few residents Quality of Life and Care

    Provide safe and appropriate respiratory care for a resident when needed.

    Inspected June 2024. Corrected by October 30, 2024.

  • Could cause more than minimal harm, one or a few residents Quality of Life and Care

    Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

    Inspected June 2024. Corrected by October 30, 2024.

  • Could cause more than minimal harm, one or a few residents Pharmacy Service

    Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Inspected June 2024. Corrected by October 30, 2024.

  • Could cause more than minimal harm, one or a few residents Pharmacy Service

    Ensure each resident’s drug regimen must be free from unnecessary drugs.

    Inspected June 2024. Corrected by October 30, 2024.

  • Could cause more than minimal harm, one or a few residents Resident Assessment and Care Planning

    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Inspected June 2024, after a complaint. Corrected by October 30, 2024.

  • Could cause more than minimal harm, one or a few residents Infection Control

    Provide and implement an infection prevention and control program.

    Inspected June 2024. Corrected by October 30, 2024.

A citation on its own does not mean poor care, and most are corrected within weeks. What matters most is how serious the findings were and whether the same problems keep coming back. When you visit, it is fair to ask the administrator what inspectors found and what has changed since.

Source: Centers for Medicare & Medicaid Services, Health Deficiencies and Penalties files, updated monthly. See the full record on Medicare Care Compare.

The Laurels Of Bon Air offers nursing home care and senior living.

Facility details

  • Organization type for-profit corporation
  • Beds / units 124
  • Occupancy 95%
  • Nursing hours per resident/day 3.4
  • Annual staff turnover 66%
  • Last health inspection June 2024

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