Newport News Nursing & Rehab
Nursing Home Facility
12997 Nettles Drive, Newport News, VA 23602
Newport News Nursing & Rehab is a senior care community located in Newport News, VA. It provides nursing home care, continuing care (CCRC), and senior living for older adults in the Newport News area. To learn more or schedule a tour, call (757) 249-8880.
Operated by Avardis Health, which runs 20 communities in our directory.
With 102 beds, Newport News Nursing & Rehab is one of the larger communities in the area, senior care communities in Newport News average about 73 beds. Larger communities more often keep clinical staff on site around the clock and can offer a wider range of on-site therapy and activities, though some families prefer the quieter feel of a smaller setting.
Federal reporting puts occupancy at about 93% of its licensed beds, which is high; communities this full often maintain a waiting list, so it is worth calling well before you need a place.
Medicare rates this community 1 out of 5 stars overall, a score based on health inspections, staffing levels and quality measures. Communities in Newport News average about 2.0 stars. Its most recent standard health inspection was in March 2026 and recorded 27 deficiencies.
Residents receive about 3.0 hours of nursing care per day on average, including 0.3 hours from a registered nurse. Communities in Newport News average about 3.5 hours. Nursing staff turnover over the past year was about 62%, which is high and can affect continuity of care.
The community is located in Newport News City County, VA.
Inspection record
In its last three standard inspections and any complaint visits, federal inspectors cited 71 problems at Newport News Nursing & Rehab. 8 findings involved harm to a resident, including 3 that put residents in immediate danger. 5 came from investigating complaints by residents or families.
In the last three years Medicare fined this home once, a total of $97,124.
Findings from the most recent inspection cycle
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Put residents in immediate danger, a pattern
Freedom from Abuse, Neglect, and Exploitation
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
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Put residents in immediate danger, a pattern
Quality of Life and Care
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
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Put residents in immediate danger, a pattern
Environmental
Make sure that a working call system is available in each resident's bathroom and bathing area.
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Caused harm to a resident, one or a few residents
Freedom from Abuse, Neglect, and Exploitation
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
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Caused harm to a resident, one or a few residents
Quality of Life and Care
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
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Could cause more than minimal harm, one or a few residents
Resident Rights
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
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Could cause more than minimal harm, a pattern
Resident Rights
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
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Could cause more than minimal harm, a pattern
Resident Assessment and Care Planning
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Show 19 more
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Could cause more than minimal harm, a pattern
Pharmacy Service
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
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Could cause more than minimal harm, a pattern
Pharmacy Service
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
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Could cause more than minimal harm, a pattern
Nutrition and Dietary
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
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Could cause more than minimal harm, a pattern
Infection Control
Develop and implement policies and procedures for flu and pneumonia vaccinations.
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Could cause more than minimal harm, a pattern
Infection Control
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
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Could cause more than minimal harm, one or a few residents
Resident Rights
Allow residents to self-administer drugs if determined clinically appropriate.
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Could cause more than minimal harm, one or a few residents
Resident Rights
Reasonably accommodate the needs and preferences of each resident.
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Could cause more than minimal harm, one or a few residents
Resident Rights
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
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Could cause more than minimal harm, one or a few residents
Freedom from Abuse, Neglect, and Exploitation
Not hire anyone with a finding of abuse, neglect, exploitation, or theft.
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Could cause more than minimal harm, one or a few residents
Resident Assessment and Care Planning
Ensure each resident receives an accurate assessment.
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Could cause more than minimal harm, one or a few residents
Resident Assessment and Care Planning
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
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Could cause more than minimal harm, one or a few residents
Resident Assessment and Care Planning
Ensure services provided by the nursing facility meet professional standards of quality.
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Could cause more than minimal harm, one or a few residents
Quality of Life and Care
Provide care and assistance to perform activities of daily living for any resident who is unable.
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Could cause more than minimal harm, one or a few residents
Quality of Life and Care
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
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Could cause more than minimal harm, one or a few residents
Quality of Life and Care
Provide safe and appropriate respiratory care for a resident when needed.
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Could cause more than minimal harm, one or a few residents
Quality of Life and Care
Provide safe, appropriate dialysis care/services for a resident who requires such services.
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Could cause more than minimal harm, one or a few residents
Pharmacy Service
Ensure that residents are free from significant medication errors.
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Could cause more than minimal harm, one or a few residents
Nutrition and Dietary
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
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Could cause more than minimal harm, one or a few residents
Infection Control
Provide and implement an infection prevention and control program.
A citation on its own does not mean poor care, and most are corrected within weeks. What matters most is how serious the findings were and whether the same problems keep coming back. When you visit, it is fair to ask the administrator what inspectors found and what has changed since.
Newport News Nursing & Rehab offers nursing home care, continuing care (CCRC), and senior living.
Facility details
- Organization type for-profit corporation
- Beds / units 102
- Occupancy 93%
- Nursing hours per resident/day 3.0
- Annual staff turnover 62%
- Last health inspection March 2026
Resident & family reviews
They harm more then they help. We told them Mom was active. She fell the first night she was there, they lied and said she had a heart attack and sent her to the hospital. The doctor figured out the truth. Mom had bed sores within 3-4 days. We had to hire sitters to sit with her overnight to protect her from the nurses. They nurses retaliated by being ugly-natured and unhelpful. They refused to give medication timely, they made up paperwork requirements, it was a nightmare. Management talked us into NOT getting hospice...I wish we had. Mom only lasted 6 days, but at that place, it was 6 days of hell...
by For Mom, Sep 2012